At a Glance
- Tasks: Lead the reception team while providing excellent service to patients.
- Company: Join Affinity Care, a supportive and enthusiastic healthcare network.
- Benefits: Enjoy 5 weeks annual leave and career progression opportunities.
- Other info: Dynamic role with a friendly team and a focus on personal development.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
We are looking to recruit an individual for a dual role as a Receptionist and a Team Leader.
The postholder will be a key member of the reception team and will be responsible for providing an efficient reception function.
Working hours: 40 hours per week, Monday to Thursday, 8am-18:30pm.
We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area.
We are a friendly, enthusiastic and hard‑working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and a strong work ethic.
Responsibilities
- Day‑to‑day management of the hub ensuring fair distribution of workflow and efficient, speedy responses to patients.
- Manage the hub staff rota, organisation of holiday and sick leave cover, provision of training and support to the Patient Service Manager/Assistant Patient Service Manager.
- Oversee the day‑to‑day function of a central hub phone system for managing calls from the 3 participating practices, problem‑solving and ensuring its smooth running.
- Use telephone software to profile call volumes and staffing levels, working with staff to reduce variation in how they deal with calls and how the team functions overall on calls.
- Train and supervise staff to ensure they are working to agreed protocols around the booking of appointments, managing prescription requests and customer service standards.
- Help develop the reception team with care navigation, encouraging implementation within each call.
- Manage the reception staffing rota ensuring cover at the front desks in each of the 3 sites and within the hub, and organise cover for annual leave and sickness.
- Work closely with PSM & APSM and patient liaison staff to ensure the hub reception systems and processes are patient‑friendly, efficient and constantly seek to improve both the patient and staff experience.
- Defuse and resolve complaints in a timely and considerate manner and support the PSM with management of formal complaints, ensuring implementation of the NHS complaints process at all times.
Benefits
- 5 weeks annual leave (pro rata for part‑time hours).
- Opportunities for career progression and support for personal development.
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StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Affinity Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Affinity Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception Team Leader in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Affinity Care:Your cover letter is your chance to shine! Tell us why you want to work at Affinity Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Affinity Care!
How to prepare for a job interview at Affinity Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
