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- Tasks: Be the friendly face of our Patient Services team, welcoming and assisting patients.
- Company: Join Affinity Care, a supportive and patient-focused healthcare network in Bradford.
- Benefits: Enjoy 5 weeks annual leave, a birthday holiday, and career progression opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a caring attitude are essential; experience in healthcare is a plus.
- Other info: Flexible working hours available with a friendly, enthusiastic team.
The predicted salary is between 22000 - 30000 £ per year.
As a key member of the Patient Services team, you will be responsible for providing an efficient reception function that includes some specific administration duties.
Main duties of the job:
- To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care.
- To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant.
- To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones.
- To work to protocols with regard to booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager.
- To deal with general queries and liaise effectively with clinicians and other staff as required.
- To support clinicians during their clinics by dealing with their queries and tasks as requested. This may include the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.
- To provide chaperoning service where requested by the clinician and/or patient.
- To ensure patient confidentiality, including the use of the computer system and visibility of the screen as well as the transfer of written and verbal communication.
About us:
We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient-focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation. We are a friendly, enthusiastic and hard-working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.
Benefits include:
- 5 weeks annual leave (pro rata for part time hours)
- Birthday Holiday
Job responsibilities:
- To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care.
- To converse with patients and visitors by speaking clearly, precisely and with confidence both over the phone and face-to-face at the desk.
- To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant.
- To signpost patients to the most appropriate service.
- To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones.
- To work to protocols with regard to booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager.
- To deal with general queries and liaise effectively with clinicians and other staff as required.
- To support clinicians during their clinics by dealing with their queries and tasks as requested. This may include the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.
Person Specification:
- Experience
- Communication skills, both written and verbal
- Competent use of IT
- Ability to deal confidently and courteously with people both in person and over the telephone.
- Ability to work flexibly as a team member
- Able to work on own initiative and prioritise workload
- Empathetic, honest, caring
- Diplomatic and considered
- Able to work under pressure
- Competent in the use of SystemOne
Qualifications:
- Experience working in a patient-focused environment
- An understanding, acceptance and adherence to the need for strict confidentiality
- Reception experience in General Practice or the NHS
- GCSE English language, grade C or above (or equivalent)
- Working knowledge of Microsoft Office applications
Hours of work:
We are recruiting 4 roles within our reception team.
- 38 hours: Monday - 08:00am - 6:00pm, Tuesday 8.00am - 6.00pm, Thursday 8.00am - 6.00pm, Friday 8.00am - 6.00pm
- 25 Hours: Monday 8.00am - 6.00pm, Thursday 12.00pm - 6.00pm, Friday 8.00am - 6.00pm
- 24 Hours: Monday 3.00pm - 8.00pm, Friday 8.00am - 6.00pm
- 25 Hours: Thursday 8.00am - 6.00pm, Friday 8.00am - 3.00pm
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Baildon employer: Affinity Care
Contact Detail:
Affinity Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Baildon
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the job description and think about how your skills match up. This will help you shine during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on common questions for receptionists, like handling difficult customers or managing multiple tasks. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Don’t forget to showcase your personality! Being a receptionist is all about making people feel welcome. During your interview, let your friendly nature shine through. Share examples of how you've provided excellent customer service in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Affinity Care. We can’t wait to see what you bring to the table!
We think you need these skills to ace Receptionist in Baildon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a friendly and welcoming vibe to our reception team. Don’t be afraid to show us your enthusiasm for patient-focused care.
Tailor Your Experience: Make sure to highlight any relevant experience you have in patient-focused environments. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise: We appreciate clarity in applications. Use straightforward language and get to the point while still being polite. Remember, communication is key in this role, so show us your skills right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Affinity Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist in a patient-focused environment. Familiarise yourself with the specific duties mentioned in the job description, like managing appointments and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a receptionist, clear and confident communication is key. Practice speaking clearly and courteously, both in person and over the phone. You might even want to role-play common scenarios with a friend to get comfortable with responding to patient queries and managing front desk interactions.
✨Showcase Your Empathy
In a healthcare setting, empathy is crucial. Be prepared to share examples from your past experiences where you've dealt with patients or customers in a caring and understanding manner. Highlight how you can apply emotionally conscious responses to ensure patient satisfaction during your interview.
✨Demonstrate Your IT Competence
Since you'll be using systems like SystemOne and Microsoft Office, it's important to showcase your IT skills. Be ready to discuss your experience with these tools and how you've used them to improve efficiency in previous roles. If you have any specific achievements related to IT, make sure to mention those too!
