Twilight Care Assistant

Location: North Burlingham, Norfolk (Residential Care Home)

Hours: 3 days per week, 18:45 - 23:00 (Twilight shift, on a rolling rota) / £12.38 per hour

Responsible to: Home Manager

Main Purpose of the Role:

To support residents during the evening period by providing high-quality, person-centred care that upholds dignity, independence, and choice. The role involves assisting with personal care routines, preparing residents for the night, and ensuring a calm, safe, and supportive environment within the home.

Key Responsibilities:

• Evening Care Delivery
• Support residents with evening personal care needs, including washing, changing into nightwear, oral hygiene, and continence care.
• Assist residents in preparing for bed in accordance with individual care plans and preferences.
• Maintain accurate and up-to-date records, including fluid intake charts, turn charts, and incident logs.
• Provide physical and emotional reassurance to residents during the twilight hours.
• Monitor residents' well-being and promptly report any concerns, including changes in physical or mental condition, to senior staff.
• Assist with the use of mobility aids and hoists in a safe and dignified manner, following all moving and handling protocols.
• Encourage relaxation and calm in the evening by promoting quiet activities or one-to-one engagement as appropriate.
• Ensure resident rooms are tidy, beds are made, and night-time supplies (e.g. incontinence products, water) are in place.
• Support residents who may require additional care during periods of illness or anxiety at night.
• Offer drinks and light refreshments during the evening, as required or requested.
• Answer call bells and assist residents in a timely and compassionate manner.

General Responsibilities:

• Promote and maintain a clean, safe, and homely environment in line with infection control and health & safety guidelines.
• Maintain confidentiality and demonstrate empathy, patience, and respect in all resident interactions.
• Welcome and assist visitors as needed, including healthcare professionals or family members arriving during the twilight period.
• Attend and complete all required training, including mandatory and refresher courses.
• Participate in handovers and contribute to the effective communication of resident needs to day and night staff.
• Adhere to all company policies, procedures, and regulatory requirements, including the Care Standards Act and Health & Safety at Work Act.

Training & Development:

• Engage in ongoing personal development and training relevant to the role.
• Be willing to undertake specific responsibilities (e.g. Key Worker duties or Champion Roles) as delegated by management.

Personal Attributes:

• Compassionate, respectful, and dedicated to supporting vulnerable adults.
• Reliable, punctual, and able to work independently or as part of a team.
• Strong communication skills and attention to detail.
• Commitment to maintaining the highest standards of care and professional conduct.