At a Glance
- Tasks: Welcome guests, manage calls, and support meetings in a vibrant office environment.
- Company: Join Affinia, a top UK accounting firm with a collaborative culture.
- Benefits: Enjoy 20 days holiday, professional development, and a flexible work environment.
- Other info: Dynamic role with opportunities for growth in a supportive team.
- Why this job: Be the face of our firm and make meaningful connections every day.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 20700 - 25300 £ per year.
Affinia is a UK Top 35 Accounting firm, where we support our clients with everything from day-to-day Accounting, Audit and Tax planning to strategic business advice, compliance and specialist services such as Cloud Accounting, Payroll and Mergers & Acquisitions across a wide range of sectors.
We are committed to delivering excellence in every aspect of our work, adapting to the evolving regulatory landscape while consistently exceeding client expectations.
We focus on building authentic connections, collaboration and growth, both with our clients and colleagues with over 300 years’ experience, bringing together financial experts from across London, East Anglia & Southeast England.
We have more than 1000 accountancy professionals across our 17+ offices and advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.
We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment.
We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals.
We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice.
Purpose Of The Role
The Operations team is based in London and provides support to over 30 Partners and 200 staff in the London office.
We are looking for a hardworking, outgoing, smart, and proactive person to join our team.
The successful candidate will work together with our existing team, sharing all duties and continuing to provide the high quality level of service our fee earners are used to.
- Accountabilities
- Welcoming guests in a professional and friendly manner
- Managing incoming calls, forwarding to the relevant departments and taking messages
- Managing the reception area and meeting rooms, ensuring all spaces are kept clean, organised, presentable, and fully prepared for visitors
- Supporting meetings, for example calendar management, providing refreshments, preparing lunch requirements and event coordinating
- Ensuring stationery, hospitality, breakfast, and sanitary supplies are in place and well stocked
- Assisting and preparing for an upcoming office move
- Sorting, scanning, and profiling of daily post on our online post software as well as organising outgoing post.
- Ensuring copiers have paper (This may include some lifting)
- Ensuring the office is kept in a tidy manner
- Monitoring UHY’s ticketing system and responding to any tickets raised
- Changing room lay‑outs in our Training Room
- Filing and Archiving
- Occasionally filling and emptying the dishwasher
Skills/Qualifications
The role demands excellent organisational skills and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery.
You will have the skills and ability to prioritise your own workload whilst maintaining high attention to detail.
You will be a natural relationship builder with exceptional communication skills.
Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.
Experience
- Previous experience is helpful but not essential.
However, the ability to communicate clearly (written and verbally) and show initiative is key.
The successful candidate needs to be interested to learn new things and be willing to work in a diverse and exciting role where no two days are the same.
- Client Services Focussed
- Proven experience of being reliable and responsive (Essential)
- Be able to actively listen to the client and ensure that you understand their questions and requirements (Essential)
- Flexibility and willingness to go beyond the Job Description (Essential)
- Good problem-solving skills
- Professional Competence
- Acting positively as an ambassador of Affinia
- Keen to learn and develop
- Good communication skills, with the ability to communicate with all levels of seniority
- Experience with Microsoft applications
- Ability and willingness to acquire new skills to the requirements of the position through “on the job” training
- Good and accurate typing skills
- Discreet
- Self‑motivated, anticipating issues before they arise and/or resolving issues using knowledge and experience
- Experience of working in an accountancy practice is desirable, but not essential
- Minimum five GSCEs at grade 4/5 (C) and/or above including Maths and English.
- This role is not remote and is 100% office based
- Hours are 37.5 hours per week (Monday – Friday)
- Core Benefits
At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve.
We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth.
- Alongside a flexible and inclusive work environment, we offer the following core benefits:
- 20 days holiday (FTE) plus Bank Holidays
- Opportunity to purchase 3 extra days holiday per year
- Professional membership support
- Auto enrolment Pension Scheme
- Paycare – claim money back for Dental / Optical / Professional Therapies
- Dress for your Diary Policy
Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role.
You may be required by your line manager to take on additional responsibilities when requested.
Affinia is committed to being an Equal Opportunity Employer.
Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation.
We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential.
We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.
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Front of House Receptionist in London employer: Affinia
Affinia is an excellent employer that prioritises personal development and offers a supportive, inclusive work culture in Colchester. With a focus on flexibility and employee growth, the company provides a range of core benefits, making it an ideal place for professionals looking to thrive in their careers while managing complex payrolls in a hybrid environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Affinia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Affinia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Affinia:Your cover letter is your chance to shine! Tell us why you want to work at Affinia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Affinia!
How to prepare for a job interview at Affinia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
