Credit Control in Colchester

Affinia is a UK Top 35 Accounting firm, where we support our clients with everything from day-to-day Accounting, Audit and Tax planning to strategic business advice, compliance and specialist services such as Cloud Accounting, Payroll and Mergers & Acquisitions across a wide range of sectors. We are committed to delivering excellence in every aspect of our work, adapting to the evolving regulatory landscape while consistently exceeding client expectations.

We focus on building authentic connections, collaboration and growth, both with our clients and colleagues with over 300 years' experience, bringing together financial experts from across London, East Anglia & Southeast England. We have more than 500 accountancy professionals across our 15+ offices and advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.

We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice.

Purpose of the Role

As a Credit Controller, you will be responsible for managing your own ledger and supporting the effective collection of outstanding debts across Affinia. Building on a solid understanding of accounts receivable processes, aged debt reporting and credit risk, the role combines technical expertise with relationship management skills to ensure prompt and professional credit control. Working with limited supervision, you will communicate effectively with clients and colleagues, identifying and escalating risks, and actively participate in workstreams that add value to the credit control function. You are expected to uphold Affinia's RIALTO values, develop knowledge of service lines and key contacts, and act as a role model for junior members of the team.

As part of your ongoing professional development, we will support you in undertaking CICM study and other training as directed. You will also provide guidance and contribute to a culture of continuous improvement and high-quality service.

Key Tasks And Responsibilities

• Proactively manage customer accounts to ensure timely payments, supporting the company's cash flow and financial health.
• Chase overdue debts professionally and negotiate payment plans to maintain strong customer relationships.
• Produce regular reports on aged debt, cash flow, and payment trends to inform management decisions.
• Resolve billing queries quickly and efficiently, ensuring a positive experience for customers.
• Ensure compliance with company policies, accounting standards, and relevant legal regulations.
• Continuously identify and implement improvements to credit control processes, driving efficiency and effectiveness.
• Regular meetings with your portfolio managers, these meetings are to be held at the office location some travel will be expected.

Key Skills And Attributes Required

Essential: GCSEs (or equivalent) including Maths and English, proven numeracy skills, and experience using Microsoft Excel/Office and accounting or ERP systems.

Desirable: CICM Level 3 Diploma in Credit & Collections (or actively studying), with demonstrable experience of managing ledgers, credit risk and client relationships within a finance or credit control environment.

Culture & Core Benefits

At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• Opportunity to purchase 3 extra days holiday per year
• Auto enrolment Pension scheme
• Professional membership support / study support
• Paycare – claim money back for Dental / Optical / Professional Therapies
• Agile/Hybrid Working Policy
• Dress for your Diary Policy

Affinia is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible and agile roles and we are happy to explore your preferred working patterns as part of your application.

Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.