Business Support Administrator in Cambridge

Reporting to: Group Business Support Manager

Hours: Monday-Friday 9am-5.30pm (37.5 hours per week)

Location: Cambridge office - Cambridge Research Park - CB25 9PD

Working: Full time office based - no home working due to nature of role

Affinia is the UK’s largest purpose-led, purpose-built Accountancy firm, focused on building stronger, more valuable relationships. With over 1,000 colleagues across the East, South East, London and the Midlands, we are dedicated to supporting our clients, colleagues and communities.

Purpose Of The Role

As a Business Support Administrator, you will be part of a growing, successful team delivering high-quality services to clients. You will support the work of the wider teams and be an ambassador to our clients and connections as they visit the Cambridge office. The Business Support team undertake client-facing and chargeable administration tasks. The role requires good communication and presentation skills. It involves substantial contact with clients and staff, as well as many other individuals and organisations. We are extensively computerised, and experience of Microsoft applications is essential.

Accountabilities

• Electrical and manual client onboarding, letters of engagement, client portal administration, new company incorporations, allocating client codes, and sending documents and client packs for electronic signature.
• Full understanding of the ‘lost client’ process and ability to create professional clearance packs on NLA clients.
• Prepare basic company secretarial work (e.g. AP01, share transfers), complete CS01s, submit accounts, and support when needed in the submission of CT600s and tax returns; prepare DS01 and AA02 dormant company accounts.
• Support with the booking in and out of books and records if required, and HMRC agent authorisations.
• Act as an agent on the Admin Support ticketing system, responding to queries in line with defined SLA (service level agreement) targets across all assigned queues.
• Set-up of Direct Debits with the Finance team whenever necessary, monitor any monthly deadlines, manage deadline extensions, and send out bulk mail merges.
• Undertake data cleanse work and carry out front of house (FoH) duties, including organising monthly team lunches, sorting post, making tea and coffee for visitors, and ensuring our board rooms are kept tidy.

Skills/Qualifications

The role demands excellent organisational skills and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery. You will have the skills and ability to prioritise your own workload whilst maintaining high attention to detail. You will be a natural relationship builder with exceptional communication skills. Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.

• Excellent telephone manner.
• Good communication skills, with the ability to communicate with all levels of seniority.
• Experience with Microsoft applications including Word and Excel.
• Ability and willingness to acquire new skills to the requirements of the position through “on the job” training.
• Good and accurate typing skills.
• Self-motivated, anticipating issues before they arise and/or resolving issues using knowledge and experience.
• Experience of working in an accountancy practice is desirable, but not essential.
• Minimum five GSCEs at grade C (5) and/or above including Maths and English.

Culture & Core Benefits

At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• Opportunity to purchase up to 3 extra days holiday per year
• Professional membership support
• Paycare – claim money back for Dental / Optical / Professional Therapies
• Dress for your Diary Policy

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

Recruitment Privacy Notice

Affinia will use the personal data you provide for recruitment purposes, including assessing suitability, communicating with you, arranging interviews, and completing pre-employment checks. Our lawful bases include contractual necessity, legal obligations, and our legitimate interests in managing recruitment.