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- Tasks: Lead client relationships and ensure top-notch service delivery in treasury software.
- Company: Join a dynamic team at a leading technology firm focused on financial services.
- Benefits: Enjoy competitive pay, potential for remote work, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client satisfaction and driving service excellence.
- Qualifications: Bachelor's or Master's in Finance/IT, with 10+ years in software delivery and client management.
- Other info: This role may require travel and offers a chance to manage large-scale projects.
The predicted salary is between 72000 - 126000 £ per year.
This role is a Service Delivery Director (Client Relationships) within the Centre of Excellence (CoE) with primary accountability for the successful delivery of services associated with the CoE program. The CoE is a tiered set of premium support services created to help clients manage and improve the processes surrounding their system usage more efficiently. This is a client-facing role, where the Service Delivery Director COE would be interacting with designated client stakeholders to review overall service quality. This position may require some travel.
Key Responsibilities:
- Define CoE scope and strategy for delivery to meet customers’ business requirements.
- Drive customer satisfaction through focus on accountability and quality, including regular customer account reviews.
- Manage CoE resource and revenue to the agreed budget, including revenue forecasting and impact analysis.
- Act as the point of contact for customer escalation issues.
- Improve service maturity of CoE business line to increase efficiency by establishing methodologies and processes to ensure quality, consistency, repeatability, and efficiency in solution delivery.
- Expand CoE business line financial contributions by working with Sales and Account Management to develop a CoE program tailored to customers’ requirements.
- Demonstrate reliability in execution of quality CoE services and success in delivery of contracted services.
- Own CoE engagements in ION’s resource management system (Kimble), updating resource demand profiles and supporting resource owners with resource allocation.
- Manage resource demand, attend staffing calls in respective areas, and follow escalation processes.
- Provide regular reporting on CoE Service utilization and margin by customer and service type.
- Increase awareness and value recognition of CoE service to develop pipeline and customer references.
- Line management for CoE Delivery Managers within business vertical.
- Collaborate with Senior Director or Vice President on the team’s growth strategy.
- Prioritize team’s tasks and ensure balance across the team with Senior Director or Vice President.
- Contribute to employee performance appraisals for personnel assigned to CoE engagements throughout the calendar year.
- Manage large/complex COE programs or strategic engagements for key clients.
Required Skills, Experience, and Qualifications:
- Bachelor’s Degree or Masters Degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field.
- Experience with Treasury Management Software or Commodities is preferred.
- Excellent client-facing and influencing skills.
- Strong interpersonal, written, and oral communication skills.
- Ability to work as part of a project team structure.
- Ability to work onsite at client locations.
- Ability to manage a portfolio of COE engagements simultaneously.
- Proven leadership skills with teams of five or more professionals.
- 10+ years of experience with comprehensive life cycles software, consulting, or systems integration firm with delivery responsibility to client organizations.
- 10+ years of relevant industry experience.
Seniority Level: Director
Employment Type: Full-time
Job Function: Consulting, Information Technology, and Management
Industries: Technology, Information and Media, and Financial Services
Service Delivery Director (treasury software) employer: Affina Search
Contact Detail:
Affina Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Director (treasury software)
✨Tip Number 1
Network with professionals in the treasury software industry. Attend relevant conferences, webinars, or local meetups to connect with potential colleagues and clients. Building relationships can give you insights into the role and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in treasury management software. Being knowledgeable about current tools and methodologies will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 3
Prepare for client-facing scenarios by practising your communication and influencing skills. Role-playing different client interactions can help you articulate your ideas clearly and effectively, which is crucial for a Service Delivery Director.
✨Tip Number 4
Research StudySmarter's values and culture to align your approach during interviews. Understanding our mission and how we operate will allow you to tailor your responses and show how you can contribute to our goals.
We think you need these skills to ace Service Delivery Director (treasury software)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and client relationship management, particularly in treasury software or related fields. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Service Delivery Director role. Explain how your background aligns with their needs and express your enthusiasm for contributing to the Centre of Excellence.
Highlight Leadership Experience: Emphasise your leadership skills and experience managing teams. Provide examples of how you've successfully led projects or initiatives, especially those involving client engagement and service delivery.
Showcase Communication Skills: Since this role requires excellent interpersonal and communication skills, include examples of how you've effectively communicated with clients and stakeholders. Mention any presentations or reports you've delivered that demonstrate your ability to convey complex information clearly.
How to prepare for a job interview at Affina Search
✨Understand the CoE Program
Make sure you have a solid grasp of the Centre of Excellence (CoE) program and its objectives. Be prepared to discuss how you can contribute to improving service delivery and client satisfaction, as this role heavily focuses on these aspects.
✨Showcase Your Client-Facing Skills
Since this is a client-facing role, highlight your experience in managing client relationships. Prepare examples of how you've successfully navigated client escalations or improved service quality in previous positions.
✨Demonstrate Leadership Experience
With a requirement for proven leadership skills, be ready to discuss your experience managing teams. Share specific instances where you led a team to achieve goals, particularly in a consulting or software delivery context.
✨Prepare for Technical Questions
Given the focus on Treasury Management Software, brush up on relevant technical knowledge. Be ready to discuss your experience with software life cycles and how you can apply that knowledge to enhance the CoE's service offerings.
