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- Tasks: Join our admin team to deliver top-notch patient care and support clinic operations.
- Company: Be part of a leading healthcare provider in Northern Ireland, known for exceptional service.
- Benefits: Enjoy 25 holidays, a pension plan, and wellbeing programmes.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: 1 year of admin experience, strong communication, and IT skills required.
The predicted salary is between 24000 - 28000 £ per year.
Part of the Affidea group, Orthoderm Private Clinic is recognised as a leading provider of expert care in a range of medical specialties in Northern Ireland. With teams of highly respected consultants and surgeons, the clinic is known for delivering exceptional patient care and clinical excellence.
We are seeking a proactive and professional Administrator to join our busy admin team. The successful candidate will be responsible for delivering an efficient, courteous, and high-quality administration and appointment service, supporting both clinical and operational teams. This is an excellent opportunity to join a growing, patient-focused healthcare organisation.
Key Responsibilities:- Handle incoming calls, resolving queries promptly and professionally while ensuring accurate booking and record-keeping in line with clinic policies.
- Proactively manage outbound calls, including appointment scheduling.
- Communicate effectively with medical personnel, patients, local trusts, and GPs.
- Record and respond to messages accurately and in a timely manner.
- Liaise with internal departments to support smooth clinic operations.
- Prepare and manage clinic files, ensuring all documentation is complete and accessible.
- Assist with patient recalls and contribute to the preparation of weekly reports.
- Type and process clinical correspondence from audio dictation, ensuring timely follow-up.
- Maintain effective filing systems.
- Provide reception cover as required.
- Support private practice management functions.
- Provide support at our sister sites as required.
- Minimum of 1 years’ experience in an administrative role.
- Excellent communication, both written and verbal.
- Strong typing and IT skills, including Microsoft Office.
- Highly organised with excellent attention to detail.
- Professional telephone manner and strong customer service skills.
- Understand GDPR and have the ability to handle confidential and sensitive information with discretion.
- A strong team player with the ability to work independently and use initiative.
- Flexible, with a positive, can-do attitude and willingness to support colleagues.
- Take ownership of responsibilities and demonstrate accountability in completing tasks to a high standard.
- Empathetic, patient-focused approach with a commitment to delivering excellent customer care.
- Ability to work evenings and weekends as required.
- Experience working in a healthcare environment.
- Contributory Pension Plan.
- 25 Annual Holidays, plus 10 bank holidays.
- Employee Assistance Programme.
- Wellbeing Programme.
- Relevant training funded by the Company.
Application Process: By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Affidea as part of the application process may be retained by us for up to 18 months from the date of your application. After this time, it will be deleted. If you do not wish your details to be stored on our recruitment database, please email Affidea recruitment stating this and we will ensure that such information is not stored other than for the purposes of this application. Please refer to Affidea’s Data Privacy Notice for Recruitment for more information.
Administrator in Hillsborough employer: Affidea Ireland
Contact Detail:
Affidea Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Hillsborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for an admin role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the clinic, understand their values, and think about how your skills align with their needs. Practise common interview questions so you can showcase your communication skills and professionalism.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your proactive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it keeps everything organised on our end, making it easier for us to consider you for future roles too.
We think you need these skills to ace Administrator in Hillsborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your relevant experience, especially in administration and customer service, to show us you’re the perfect fit for our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Keep it professional but let your personality come through!
Show Off Your Skills: Don’t forget to showcase your IT skills, especially with Microsoft Office. We love a candidate who can demonstrate strong typing abilities and attention to detail, so make sure to mention these in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this role and any future opportunities that may arise!
How to prepare for a job interview at Affidea Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like handling calls, managing appointments, and supporting clinical teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an Administrator, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, whether it's resolving queries or liaising with different departments. Practising clear and concise responses will also help you convey your thoughts better during the interview.
✨Demonstrate Your Organisational Skills
Being highly organised is a must for this role. Think of specific instances where you've successfully managed multiple tasks or maintained accurate records. You could even bring a sample of your organisational methods to discuss, showing how you keep everything in order and ensure smooth operations.
✨Emphasise Your Customer Care Approach
Since the role is patient-focused, be ready to talk about your commitment to delivering excellent customer care. Share experiences where you've gone above and beyond for customers or patients, highlighting your empathetic approach and ability to handle sensitive information with discretion.