At a Glance
- Tasks: Provide exceptional customer service and assist supporters in finding the right products.
- Company: Join AFC Bournemouth, a community-focused club with a friendly atmosphere.
- Benefits: Flexible hours, team spirit, and the chance to be part of matchday excitement.
- Other info: Great opportunity for personal growth and learning in a dynamic retail environment.
- Why this job: Be part of a passionate team and enhance the matchday experience for fans.
- Qualifications: Customer service experience preferred, but a positive attitude is key!
The predicted salary is between 12 - 15 £ per hour.
AFC Bournemouth is a family and community club. We strive to deliver a professional, friendly and welcoming approach in all areas of the club. We pride ourselves on hard work, passion and togetherness. The retail team have an exciting opportunity for multiple roles to be filled within its retail and superstore team on matchday. You will help our customers/supporters find the right products to enhance their enjoyment of supporting AFC Bournemouth through the provision of exceptional customer service.
Key Responsibilities
- To personally provide excellent standards of customer service by:
- Displaying good listening skills to identify customer needs and meeting those needs with the right product advice.
- Provide relevant and comprehensive key product information to customers.
- Demonstrating appropriate body language - friendly, open, helpful and approachable.
- Confidently engaging with customers and closing sales.
- Looking for link selling and till add on opportunities which will increase spend per head.
- Understanding the importance of product presentation and general store/retail area standards.
- Confident in solving customer problems quickly and effectively.
- Maintaining good working relationships with ‘internal stakeholders’ such as; Commercial team, Ticketing team, Accounts team, Operations Director, Chief Executive and Chairman.
- Providing our customers with the right products and experience so that every customer leaves inspired to enjoy supporting AFC Bournemouth.
- Replenish stock and maintain high standards of merchandising by ensuring that products are attractively displayed, correctly barcoded and priced with relevant Point of Sale (POS) applied.
- Conduct till point operations in line with guidelines.
- Conduct shirt printing where applicable (following training).
- Understanding and operation of the Touch Office EPOS system.
- Conduct Stock Checks as requested.
- Maintain vigilance in store and awareness of security issues including for example, fraudulent bank notes, credit cards, theft and suspicious behaviour; elevate security concerns to management as and when required.
- Demonstrating commitment to the team, supporting and helping other colleagues with tasks.
- Displaying a genuine and positive attitude to help team and Superstore achieve its objectives.
- Getting behind Retail initiatives.
- Carrying out additional duties as when required.
- Commitment to undertaking identified training requirements and putting into place learnings.
- Ability and willingness to acquire job related skills and knowledge through self-development and by learning from others.
As a casual worker you must adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club. Obligation to adhere to the club’s health and safety policy and procedures. Actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Skills, Knowledge and Expertise
- Enjoy helping others
- Comfortable working in a fast paced and busy environment
- Experience in customer service or sales
- Experience in retail (not essential)
- Good verbal and written communication
- Punctual and effective time keeping
Superstore Assistant (Casual) in Bournemouth employer: AFCB Sydney Supporters Group
AFC Bournemouth is an exceptional employer that fosters a family-oriented and community-driven work culture at the Vitality Stadium. As a Superstore Assistant, you will enjoy flexible working hours while being part of a passionate team dedicated to providing outstanding customer service on matchdays. With opportunities for personal growth and development, along with a commitment to inclusivity and safety, AFC Bournemouth offers a rewarding environment for those looking to make a meaningful impact in the retail sector.
Contact Details:
AFCB Sydney Supporters Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Superstore Assistant (Casual) in Bournemouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like AFCB Sydney Supporters Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at AFCB Sydney Supporters Group and let us see your personality shine through!
We think you need these skills to ace Superstore Assistant (Casual) in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and AFCB Sydney Supporters Group.
Get Familiar with Our Brand:Before applying, take some time to learn about AFCB Sydney Supporters Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at AFCB Sydney Supporters Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress AFCB Sydney Supporters Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which AFCB Sydney Supporters Group will surely appreciate.
