At a Glance
- Tasks: Ensure a safe and enjoyable matchday experience for fans at Vitality Stadium.
- Company: Join the AFC Bournemouth team and be part of the excitement!
- Benefits: Flexible hours, training provided, and a chance to work in a vibrant environment.
- Other info: Perfect for students looking for casual work with a dynamic sports club.
- Why this job: Be the hero on matchdays, helping fans enjoy thrilling Premier League action.
- Qualifications: Great communication skills and a passion for teamwork are essential.
The predicted salary is between 12 - 15 € per hour.
AFC Bournemouth has an exciting opportunity to grow its Stewarding team and are looking for enthusiastic candidates to be an integral part of AFC Bournemouth’s matchdays, helping to keep all persons present at Vitality Stadium safe to enjoy the excitement of competing in the English Premier League (EPL).
Key Responsibilities
- To provide an excellent service to Home and Visiting Supporters and represent the Club’s welcoming and friendly ethos.
- Attend all training required by the club.
- Implement the League’s Ground Regulations to maintain a safe environment while ensuring a good matchday experience for all persons present.
- Control or direct spectators who are entering or leaving the ground, to help achieve a safe, even flow of people in, to and from the viewing areas.
- To monitor crowd movements and density within viewing areas, so as to prevent overcrowding.
- Recognise potential issues and report them to a supervisor or the Control Room.
- Staff entrances, exits and other strategic points to, from and within the stadium to ensure, and maintain, all safe exit routes remain clear during the progress of the specified activity.
- Undertake specific duties in an emergency, or as otherwise directed by the Safety Officer.
- To be confident and competent in the use of technology and aids supplied by the club, such as radios and tablets.
- Assist in the safe operation of the ground, not to view the activity taking place; and understand general responsibilities towards Health & Safety.
- Assist with safeguarding of all persons present, including vulnerable adults, children and themselves.
- Check accreditation in restricted areas and ensure only those authorised to do so have access.
- Ensure a full report of any incidents is accurately completed before finishing duty.
- To be the first point of call for any incidents or issues in the stadium.
- Adhere to the club’s safeguarding policies and procedures and remain committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
- Adhere to the club’s health and safety policy and procedures.
- Actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Skills, Knowledge and Expertise
- Possess or be willing to undertake NVQ Level 2 in Spectator Safety, such training to be provided by the Club.
- Excellent customer service and communication skills, including a calm approach to difficult situations.
- A strong desire to work as part of a team to deliver a safe and enjoyable matchday.
- An understanding and ability to communicate verbal and written instructions in English.
The Club’s values are at the core of its staff behaviour and how they approach everything they do; therefore, we are looking for someone who is honest, inclusive, kind, hardworking, loyal, and respectful. The successful candidate will be required to perform a reasonable level of physical activity (standing for prolonged periods etc), along with having the maturity, reliability, and interpersonal skills needed to carry out duties effectively and responsibly.
Matchday Steward (Casual) in Bournemouth employer: AFCB Sydney Supporters Group
AFC Bournemouth is an exceptional employer, offering a vibrant work culture at the Vitality Stadium where teamwork and community spirit thrive. As a Matchday Steward, you will not only play a crucial role in ensuring the safety and enjoyment of matchdays but also benefit from comprehensive training and opportunities for personal growth within a supportive environment that values inclusivity and respect.
Contact Detail:
AFCB Sydney Supporters Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Steward (Casual) in Bournemouth
✨Tip Number 1
Get to know the club! Research AFC Bournemouth, their values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Matchday Steward, you'll be interacting with fans all day. Think about how you can create a welcoming atmosphere and handle tricky situations with a calm approach.
✨Tip Number 3
Be ready for anything! Matchdays can be unpredictable, so prepare yourself to think on your feet. Brush up on your crowd management skills and be familiar with health and safety protocols to ensure everyone's safe.
✨Tip Number 4
Apply through our website! It’s the best way to get your application noticed. Plus, it shows you're keen to join the team at AFC Bournemouth. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Matchday Steward (Casual) in Bournemouth
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being part of the matchday experience and helping fans enjoy their time at the stadium.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who understand what it takes to keep everyone safe and happy on matchdays!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your relevant experience and skills, so we can easily see why you’d be a great fit for our team at AFC Bournemouth.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at AFCB Sydney Supporters Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Matchday Steward. Familiarise yourself with the key duties like crowd control, safety protocols, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Matchday Steward, excellent customer service is crucial. Prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional service. This will demonstrate your ability to remain calm under pressure and your commitment to creating a positive matchday experience.
✨Emphasise Teamwork and Communication
Highlight your ability to work as part of a team and communicate effectively. Think of instances where you've collaborated with others to achieve a common goal. This is especially important in a matchday environment where coordination with colleagues is key to ensuring safety and enjoyment for all attendees.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during your interview, such as how you would handle a crowd control issue or an emergency situation. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to follow safety protocols. This will show that you're ready to take on the responsibilities of the role.
