Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead fan engagement initiatives and manage matchday ticketing operations.
- Company: Join AFC Fylde, a dynamic football club focused on energising its fan base.
- Benefits: Enjoy a vibrant work culture with opportunities for personal growth and development.
- Why this job: Make a real impact by creating memorable experiences for fans and building lasting relationships.
- Qualifications: Experience in football clubs, strong ticketing knowledge, and proven project management skills required.
- Other info: Be part of an ambitious team dedicated to enhancing fan engagement.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
Join AFC Fylde as our Fan Engagement Officer, where you’ll be at the heart of our mission to grow and energise our fan base. You’ll lead innovative engagement initiatives, oversee matchday ticketing operations, and drive retail performance both in-store and online. This is a dynamic role for someone who thrives on creating memorable experiences and building lasting relationships with supporters.
What You’ll Be Doing
- Lead the full matchday ticketing operation and manage a team of matchday staff.
- Train and develop staff to deliver best-in-class service.
- Drive retail revenue across all Mill Farm locations.
- Oversee programme and raffle ticket sales.
- Reconcile matchday business and ensure timely reporting.
- Organise hospitality communications and logistics.
- Act as the main contact for escalated fan queries or issues.
Fan Engagement & Retail
- Design and implement fan engagement initiatives, including the Coasters Club.
- Collaborate with the Supporters Club to develop joint projects.
- Manage the AFC Fylde membership scheme and ensure timely delivery of member packs.
- Run both online and physical club stores, ensuring efficient order fulfilment.
- Develop merchandise strategy to improve margins and profitability.
- Support the COO in kit design and delivery planning.
Ticketing & Planning
- Lead ticketing initiatives including season ticket planning and execution.
- Ensure smooth delivery of all ticketing and hospitality packages.
About You
Experience
- Previous experience working within a football club.
- Strong understanding of ticketing and hospitality operations.
- Proven track record of running successful projects.
- Knowledge of ticketing systems and retail operations.
- Demonstrated leadership and coaching ability.
Attributes
- Honest, data-driven, and detail-oriented.
- Strong problem-solving and decision-making skills.
- A can-do attitude with a winning mentality.
- Team player with excellent organisational skills.
If you\’re ready to make a lasting impact at AFC Fylde and help shape the future of fan engagement, apply now to join our ambitious team!
#J-18808-Ljbffr
Fan Engagement Officer employer: AFC Fylde
Contact Detail:
AFC Fylde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fan Engagement Officer
✨Tip Number 1
Familiarise yourself with AFC Fylde's current fan engagement initiatives and retail strategies. Understanding their existing programmes will help you propose innovative ideas that align with their goals during interviews.
✨Tip Number 2
Network with current or former employees of AFC Fylde, especially those in fan engagement or retail roles. They can provide valuable insights into the club's culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of successful projects you've led in previous roles. Highlight your experience in ticketing and hospitality operations, as well as any innovative fan engagement initiatives you've implemented.
✨Tip Number 4
Showcase your passion for football and community engagement. Being able to articulate why you want to work at AFC Fylde and how you can contribute to their mission will resonate well with the hiring team.
We think you need these skills to ace Fan Engagement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fan engagement, ticketing operations, and retail management. Use specific examples from your previous roles that demonstrate your ability to lead teams and drive revenue.
Craft a Compelling Cover Letter: In your cover letter, express your passion for football and fan engagement. Discuss how your skills align with the responsibilities of the Fan Engagement Officer role and provide examples of successful projects you've led in the past.
Showcase Your Problem-Solving Skills: Since the role requires strong problem-solving abilities, include instances where you've successfully resolved issues or improved processes in previous positions. This will demonstrate your capability to handle escalated fan queries effectively.
Highlight Leadership Experience: Emphasise any leadership or coaching experience you have, especially in a sports or retail environment. Mention how you've trained staff to deliver excellent service, as this is a key aspect of the job.
How to prepare for a job interview at AFC Fylde
✨Show Your Passion for Football
Make sure to express your enthusiasm for the sport and the club during the interview. Share any personal experiences or connections you have with AFC Fylde or football in general, as this will demonstrate your genuine interest in the role.
✨Highlight Relevant Experience
Prepare to discuss your previous experience in fan engagement, ticketing, or retail operations. Be specific about your achievements and how they relate to the responsibilities of the Fan Engagement Officer position.
✨Demonstrate Leadership Skills
Since the role involves managing a team, be ready to provide examples of how you've successfully led and developed staff in the past. Discuss your coaching style and how you motivate others to deliver excellent service.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may require you to think on your feet. Prepare examples of challenges you've faced in previous roles and how you resolved them, particularly in relation to fan queries or operational issues.
