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- Tasks: Support matchday operations by assisting fans and ensuring a smooth experience.
- Company: Join AFC Bournemouth, a vibrant club in the English Premier League.
- Benefits: Flexible casual hours, exciting matchday atmosphere, and team spirit.
- Why this job: Be part of the action and create unforgettable experiences for supporters.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Fast-paced environment with opportunities to grow and learn.
Application Deadline: 29 May 2026
Department: Operations (Casual)
Location: Vitality Stadium, Bournemouth
AFC Bournemouth has an exciting opportunity to join our matchday operations and are looking for enthusiastic candidates to be an integral part of AFC Bournemouth’s matchdays, helping to keep all supporters enjoying the excitement of competing in the English Premier League (EPL).
Key Responsibilities
- Provide help, guidance, and answers to supporter enquiries in the build up to kick off and post-match.
- Act as point of reference and assist where necessary for enquiries or issues around turnstiles, queues, and ticketing, acting as escort to supporters if needed; reporting any issues to Control Room via Supporter Services Supervisor.
- Help with wayfinding
- Assist in queue management and management of corner gates
- Adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
- Adhere to the club’s health and safety policy and procedures.
- Actively promote the club’s equality policies and practices to ensure a welcoming, safe, and inclusive environment for everyone engaged with the club.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Skills, Knowledge And Expertise
- Comfortable working in a fast paced and busy environment.
- Enjoy helping others
- Experience in customer service or sales.
- Good verbal and written communication.
- Excellent organisation, and time management skills.
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Supporter Services (Casual) employer: AFC Bournemouth
Contact Detail:
AFC Bournemouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Services (Casual)
✨Tip Number 1
Get to know the club! Research AFC Bournemouth, their values, and what makes them tick. This way, when you chat with them, you can show your passion and understanding of their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since you'll be helping supporters, make sure you can clearly express yourself. Role-play common scenarios you might face on matchdays to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and serious about joining the team at AFC Bournemouth.
We think you need these skills to ace Supporter Services (Casual)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for supporting others shine through! We want to see how excited you are about being part of the matchday experience at AFC Bournemouth.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for candidates who can handle a busy environment and provide excellent customer service, so showcase those abilities!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for good communication skills, so make sure your application reflects that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role there too.
How to prepare for a job interview at AFC Bournemouth
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supporter Services role. Familiarise yourself with the key responsibilities, like assisting supporters and managing queues. This will help you demonstrate your enthusiasm and readiness to contribute to matchday operations.
✨Showcase Your Customer Service Skills
Since this role is all about helping others, be prepared to share examples from your past experiences in customer service. Think of specific situations where you went above and beyond to assist someone, as this will highlight your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Good verbal communication is essential for this position. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend to ensure you can express yourself well during the actual interview.
✨Emphasise Teamwork and Adaptability
AFC Bournemouth values teamwork, especially on matchdays. Be ready to discuss how you've worked effectively in a team before and how you adapt to changing situations. This will show that you're not just a lone wolf but someone who can contribute positively to the club's environment.