At a Glance
- Tasks: Ensure a safe and enjoyable matchday experience for all fans at Vitality Stadium.
- Company: Join the AFC Bournemouth team and be part of the Premier League excitement!
- Benefits: Flexible hours, training provided, and a chance to work in a vibrant environment.
- Other info: Perfect for students looking for casual work with a dynamic team.
- Why this job: Be the friendly face that helps fans enjoy thrilling football matches.
- Qualifications: Great communication skills and a passion for teamwork; training available.
The predicted salary is between 12 - 15 € per hour.
AFC Bournemouth has an exciting opportunity to grow its Stewarding team and are looking for enthusiastic candidates to be an integral part of AFC Bournemouth’s matchdays, helping to keep all persons present at Vitality Stadium safe to enjoy the excitement of competing in the English Premier League (EPL).
Key Responsibilities
- To provide an excellent service to Home and Visiting Supporters and represent the Club’s welcoming and friendly ethos.
- Attend all training required by the club.
- Implement the League’s Ground Regulations to maintain a safe environment while ensuring a good matchday experience for all persons present.
- Control or direct spectators who are entering or leaving the ground, to help achieve a safe, even flow of people in, to and from the viewing areas.
- To monitor crowd movements and density within viewing areas, so as to prevent overcrowding.
- Recognise potential issues and report them to a supervisor or the Control Room.
- Staff entrances, exits and other strategic points to, from and within the stadium to ensure, and maintain, all safe exit routes remain clear during the progress of the specified activity.
- Undertake specific duties in an emergency, or as otherwise directed by the Safety Officer.
- To be confident and competent in the use of technology and aids supplied by the club, such as radios and tablets.
- Assist in the safe operation of the ground, not to view the activity taking place; and understand general responsibilities towards Health or the scope of the job may change as necessitated by business demands.
Skills, Knowledge And Expertise
- Possess or be willing to undertake NVQ Level 2 in Spectator Safety, such training to be provided by the Club.
- Excellent customer service and communication skills, including a calm approach to difficult situations.
- A strong desire to work as part of a team to deliver a safe and enjoyable matchday.
- An understanding and ability to communicate verbal and written instructions in English.
- The Club’s values are at the core of its staff behaviour and how they approach everything they do; therefore, we are looking for someone who is honest, inclusive, kind, hardworking, loyal, and respectful.
- The successful candidate will be required to perform a reasonable level of physical activity (standing for prolonged periods etc), along with having the maturity, reliability, and interpersonal skills needed to carry out duties effectively and responsibly.
Matchday Steward (Casual) employer: AFC Bournemouth
AFC Bournemouth is an exceptional employer, offering a vibrant work culture at the Vitality Stadium where teamwork and community spirit thrive. As a Matchday Steward, you will not only play a crucial role in ensuring the safety and enjoyment of fans during thrilling English Premier League matches but also benefit from comprehensive training and opportunities for personal growth within a supportive environment that values honesty, inclusivity, and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Steward (Casual)
✨Tip Number 1
Get to know the club! Research AFC Bournemouth, their values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different situations on matchday. Role-play with a friend or family member to get comfortable with responding to various crowd scenarios.
✨Tip Number 3
Be ready to showcase your teamwork! During interviews, share examples of how you've worked well in a team before. Highlight your ability to stay calm under pressure and support your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the tools we use at the club.
We think you need these skills to ace Matchday Steward (Casual)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being part of the matchday experience at AFC Bournemouth. Share why you love football and how you can contribute to creating a welcoming atmosphere.
Highlight Relevant Skills:Make sure to mention any customer service experience or teamwork skills you have. We’re looking for candidates who can handle tricky situations calmly and effectively, so if you've got examples, don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to know how you can help us keep everyone safe and happy on matchdays!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at AFC Bournemouth
✨Know the Club's Values
Before your interview, make sure you understand AFC Bournemouth's core values. They’re looking for candidates who are honest, inclusive, kind, hardworking, loyal, and respectful. Show how you embody these values in your past experiences.
✨Demonstrate Customer Service Skills
As a Matchday Steward, excellent customer service is key. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will show that you can maintain a calm approach during busy matchdays.
✨Familiarise Yourself with Safety Protocols
Brush up on general safety regulations and crowd management techniques. Being able to discuss how you would handle potential issues or emergencies will demonstrate your readiness for the role and your commitment to keeping everyone safe.
✨Practice Communication Skills
Since you'll need to communicate effectively with both supporters and your team, practice clear and concise communication. You might even want to role-play common scenarios you could face on matchday to build your confidence.
