Matchday Retail Associate

Application Deadline

Department

Club - Administration/ Operations

Location

• Vitality Stadium, Bournemouth
• Description

AFC Bournemouth is a family and community club.

We strive to deliver a professional, friendly and welcoming approach in all areas of the club.

We pride ourselves on hard work, passion and togetherness.

The retail team have an exciting opportunity for multiple roles to be filled within its retail and superstore team on matchday.

You will help our customer’s/supporters find the right products to enhance their enjoyment of supporting AFC Bournemouth through the provision of exceptional customer service.

Key Responsibilities

• To personally provide excellent standards of customer service by

• Displaying good listening skills to identify customer needs and meeting those needs with the right product advice.
• Provide relevant and comprehensive key product information to customers.
• Demonstrating appropriate body language - friendly, open, helpful and approachable.
• Confidently engaging with customers and closing sales.
• Looking for link selling and till add on opportunities which will increase spend per head.
• Understanding the importance of product presentation and general store/ retail area standards.
• Confident in solving customer problems quickly and effectively.
• Maintaining good working relationships with ‘internal stakeholders’ such as; Commercial team, Ticketing team, Accounts team, Operations Director, Chief Executive and Chairman.
• Providing our customers with the right products and experience so that every customer leaves inspired to enjoy supporting AFC Bournemouth.
• Replenish stock and maintain high standards of merchandising by ensuring that products are attractively displayed, correctly barcoded and priced with relevant Point of Sale (POS) applied.
• Conduct till point operations in line with guidelines.
• Conduct shirt printing where applicable (following training).
• Understanding and operation of the Touch Office EPOS system.
• Conduct Stock Checks as requested.
• Maintain vigilance in store and awareness of security issues including for example, fraudulent bank notes, credit cards, theft and suspicious behaviour; elevate security concerns to management as and when required.
• Demonstrating commitment to the team, supporting and helping other colleagues with tasks.
• Displaying a genuine and positive attitude to help team and Superstore achieve its objectives.
• Getting behind Retail initiatives.
• Carrying out additional duties as when required.
• Commitment to undertaking identified training requirements and putting into place learnings.
• Ability and willingness to acquire job related skills and knowledge through self-development and by learning from others.
• As a casual worker you must adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
• Obligation to adhere to the club’s health and safety policy and procedures.
• Actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Skills, Knowledge and Expertise

• Enjoy helping others
• Comfortable working in a fast paced and busy environment
• Experience in customer service or sales
• Experience in retail (not essential)
• Good verbal and written communication
• Punctual and effective time keeping
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