At a Glance
- Tasks: Support a safe and inclusive matchday environment for all fans at Vitality Stadium.
- Company: Join AFC Bournemouth's Matchday Welfare Team and make a difference.
- Benefits: Flexible hours, casual work, and the chance to engage with diverse communities.
- Other info: Opportunity to learn about safeguarding, EDI, and mental health in a dynamic setting.
- Why this job: Be a vital part of creating a welcoming atmosphere on matchdays.
- Qualifications: Must be 18+, with strong communication skills and a customer service mindset.
The predicted salary is between 12 - 15 £ per hour.
Support the delivery of a safe, inclusive, and welcoming matchday environment for all supporters by acting as a visible point of contact, responding to and assisting with safeguarding, accessibility, and equality, diversity and inclusion (EDI) incidents and concerns at Vitality Stadium on a matchday.
Key Responsibilities
- Assist the Club in the effective, safe customer friendly management of matchdays and event days at the Vitality Stadium.
- Work in any area of the Stadium as directed by the Safety Officer, Deputy Safety Officer, Steward Supervisor or relevant AFC Bournemouth Staff.
- Attend safeguarding, accessibility or EDI related incidents to resolve wherever possible, providing updates to the Head of EDI & Engagement, Head of Safeguarding and the control room.
- Act as a visible and approachable point of contact for supporters regarding concerns related to violence against women and girls, and mental health and wellbeing.
- Respond to disclosures sensitively, professionally, and in accordance with club policies, safeguarding procedures, and relevant legislation, ensuring appropriate reporting, recording, and referral processes are followed.
- Ensure incidents and concerns are recorded either via incident reports or on the Club’s reporting platform My Concern.
- Carry out a post event, stand report with details of duties performed.
- Liaise with relevant departments relating to incidents where required.
- Assist with supplying details in the event of an incident.
- Assist supporters with accessibility requirements, building a good rapport with disabled supporters and assisting stewards with keeping radial gangways clear.
- Facilitate access to inclusive areas such as multi-faith spaces and breastfeeding facilities.
- Identify and report any potential safety issues, ensuring that the supervisor or relevant senior member of staff is alerted with appropriate information.
- Being a direct link between DAO, EDI and Safeguarding and match-day staff.
- Assist with providing supporter details to the Police upon request in line with our GDPR ‘data sharing agreement’.
- Promote an inclusive, positive, supportive, and welcoming image of the club at all times and work consistently to embed and champion safeguarding, equality and diversity into the match-day experience.
- Attend and respond to briefing and debriefing in relation to safety management and to report any matters of concern or interest to the Safety Team.
- Undertake internal and/or external training including safeguarding, accessibility, mental health and wellbeing, VAWG and EDI training required for the role as directed by the Club.
- Be available to work a minimum of 5 matchdays over the course of the season.
- Any other reasonable duties and responsibilities which your manager or another senior officer of the Club may ask you to perform.
As a casual worker, you must adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club. Obligation to adhere to the club’s health and safety policy and procedures. Actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Skills, Knowledge and Expertise
Essential
- 18 years of age or over
- Willingness to work in crowd management in a football environment
- Excellent communication skills
- Ability to deliver and maintain high levels of customer service
- Attention to detail
- Flexible approach to working hours
- Ability to work to instructions under pressure
- Ability to work unsupervised
Desirable
- Knowledge and experience of Safeguarding, Accessibility, Equality, Diversity and Inclusion.
- Previous Safeguarding experience with children and/or adults at risk
- Mental Health First Aid Trained.
- Enhanced DBS or be willing to undertake this check if successful.
Matchday Welfare Team (Casual) in Bournemouth employer: AFC Bournemouth
Joining the Matchday Welfare Team at Vitality Stadium offers a unique opportunity to contribute to a safe and inclusive environment for all supporters. With a strong commitment to equality, diversity, and safeguarding, the club fosters a supportive work culture that values every team member's input. Casual workers can expect flexible hours, comprehensive training, and the chance to make a meaningful impact on matchdays while being part of a passionate community in Bournemouth.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Welfare Team (Casual) in Bournemouth
✨Get Involved in Local Sports Events
Find local sports events or community recreation activities in your area and offer to volunteer. This is a fantastic way to network with industry professionals, gain hands-on experience, and show your commitment to the field. Plus, it could lead directly to job opportunities in organisations like AFC Bournemouth!
✨Join Sports Management Associations
Consider joining sports management associations or local clubs related to your interests—these often have member directories or job boards. Engaging with these communities can help you learn about part-time roles and connect with key people who might point you towards open positions at places such as AFC Bournemouth.
✨Leverage University Career Services
If you’re currently studying or recently graduated, don’t overlook your uni’s career services! They often have tailored resources for landing part-time roles in sports management and can help you with personalised advice, job listings, and even intro opportunities to employers like AFC Bournemouth.
✨Boost Your Online Presence
Create a LinkedIn profile highlighting your interest in sports and recreation management. Share any relevant experiences or passion projects related to sports, and join LinkedIn groups focused on the industry. This can help raise your visibility in the field and may catch the eye of hiring managers at AFC Bournemouth!
We think you need these skills to ace Matchday Welfare Team (Casual) in Bournemouth
Some tips for your application 🫡
Show Off Your Passion for Sports:When applying for a role in sports recreation management, let your love for sports shine through in your CV and cover letter. Share any experiences you have managing teams, coordinating events, or working in sports facilities. This enthusiasm is infectious and is sure to catch the eye of the hiring team at AFC Bournemouth.
Highlight Relevant Certifications:If you've got any certifications related to sports management, first aid, or coaching, make sure to list them prominently. These qualifications demonstrate your commitment to the field and your preparedness for the responsibilities of the job. Don't forget to mention any practical training that shows you're ready to jump in at AFC Bournemouth.
Flexibility and Availability is Key:For part-time roles, availability can be a big plus. Mention your schedule clearly in your application, showing you're ready to work weekends or evenings if needed. This will help AFC Bournemouth see you as a reliable choice who can fit in with their staffing needs.
Tailor Your Experience to the Role:When crafting your CV and cover letter, align your previous experiences with the specific requirements of the role at AFC Bournemouth. If you've coordinated sports leagues, organised events, or managed budgets, make sure those get the spotlight. This way, you can clearly show how you're the perfect fit for their team!
How to prepare for a job interview at AFC Bournemouth
✨Show Off Your People Skills
In sports recreation management, it's all about engaging with people—be it clients, team members, or event participants. During the interview with AFC Bournemouth, be ready to share examples of how you've successfully handled diverse groups and fostered positive experiences in recreational settings.
✨Brush Up on Your Technical Knowledge
From managing sports facilities to understanding recreational programming, don’t forget the technical aspects of the role. Prepare to discuss specific software or tools you’ve used for scheduling events or managing participants, as this shows you're ready for the part-time responsibilities you'll be taking on at AFC Bournemouth.
✨Communicate Your Passion for Sports
As this is a part-time role, passion counts for a lot! Make sure to convey your enthusiasm for sports and recreation in the interview. Talk about your experience with recreational activities—anything from coaching to volunteering—to help AFC Bournemouth see the personal investment you've got in the field.
✨Think About Your Flexibility
With part-time roles, it’s essential to demonstrate your availability and adaptability. Be ready to discuss your schedule and how you can adjust to the needs of AFC Bournemouth. Share examples of how you’ve successfully balanced other commitments while pursuing your passion for sports—it’ll show you’re a reliable choice for them.
