Ticketing Manager

Ticketing Manager The Ticketing Manager is responsible for the effective leadership and day-to-day management of AFC Bournemouth’s Ticket Office, ensuring a high standard of service, operational efficiency and an excellent supporter experience. The role will lead, develop and resource the team, ensuring the Ticket Office is well prepared to meet the demands of the club’s fixture and event programme. Working closely with the Chief Sales Officer and key stakeholders across the club, the Ticketing Manager will oversee ticketing activity across all competitions and events, balancing supporter needs with the club’s operational and commercial objectives while driving continuous improvement in ticketing processes and service delivery. Working Requirements Please note this role does require the incumbent to be available for contact outside of core working hours and be available to work weekends and all home fixtures throughout the season. Availability during peak on-sale periods and high-demand fixtures. Key Responsibilities Lead and manage the AFC Bournemouth ticket office team, setting and maintaining high standards of customer service, professionalism and supporter experience. Act as the day-to-day line manager for the ticket office team, providing clear direction, regular feedback, coaching and performance management to ensure the team is engaged, knowledgeable and operating effectively. This includes casual members of ticket office staff. Recruit, onboard, train and develop ticket office colleagues, identifying individual strengths, development needs and skill sets to build a capable, resilient and high-performing team. Take overall responsibility for the effective organisation and resourcing of the ticket office, scheduling, ensuring appropriate staffing levels, skills and coverage to meet the demands of the football club and its varied fixture and event programme. Act as the primary point of contact for ticket office requirements across the club, working closely with departments including hospitality, operations, safety, commercial, marketing, media or the scope of the job may change as necessitated by business demands. Skills, Knowledge and Expertise Essential: Proven experience of leading, managing and developing a team, including the ability to motivate colleagues and maintain high standards of performance and customer service. Experience of managing dynamic, high-volume sales environments, with the ability to adapt to changing priorities, demands and supporter requirements. Excellent customer service and communication skills, with the ability to remain calm, professional and solutions-focused when dealing with pressure, challenging situations and complex supporter enquiries. Strong organisational skills and attention to detail, with the ability to manage multiple priorities, deadlines and complex ticketing requirements accurately and effectively. Proactive approach with strong problem-solving skills, demonstrating initiative, sound judgement and the ability to identify and implement improvements to processes and ways of working. Excellent relationship-building and stakeholder management skills, with the ability to develop effective working relationships across multiple internal departments and with external partners. Experience supporting live sales and event environments, with the ability to identify issues, make sound decisions and resolve problems effectively in real time. Desirable: Strong knowledge and practical experience of working in a football or sports ticketing environment, ideally gained in a supervisory or management capacity. Advanced knowledge of ticketing systems and processes, including seat mapping, pricing structures, allocations, fulfilment methods and digital ticketing. Experience working within professional football, particularly the Premier League or other elite competition environments. Experience using SeatGeek as a primary ticketing platform and TEAMcard for access control. Knowledge and understanding of domestic and European football ticketing regulations and competition requirements. Benefits Free onsite parking. Season ticket and allocation of complimentary/purchased tickets (subject to availability). Subsidised lunches and complimentary healthy snacks throughout the day. Discounts at the club Superstore. Access to Health Cash Plan with Simplyhealth. Employee Assistance Programme Contribution towards eye tests and glasses. Discounts and benefits from partners and local businesses. Club pension