At a Glance
- Tasks: Lead theft deterrence and support store teams across multiple locations.
- Company: Join Abercrombie & Fitch Co., a global leader in retail.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and development.
- Why this job: Make a real impact on safety and customer experience in retail.
- Qualifications: Experience in security or retail, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
The Asset Protection Agent (APA) is a front-line leader responsible for protecting the customer experience, reducing shrink, and promoting a strong safety culture across assigned stores (typically 4 stores across 2 malls).
This role delivers service-led theft deterrence, supports store teams through daily coaching and training, and executes core Asset Protection programs including investigations, audits, and RFID controls.
The APA plays a critical role in daily risk management and operational compliance at store level.
This role will support our locations in London, England and report into the DMAP.
What Will You Be Doing?
- Lead proactive theft deterrence through consistent presence, confident customer engagement, and coaching store teams on service-based prevention across your assigned locations. (4 stores across 2 mall locations on average)
- Champion a positive, safe, and inclusive store environment by setting clear expectations and role-modelling best practices for both safety and shrink.
- Partner with Store Management to align on Asset Protection priorities, guide decision-making and influence proactive risk-management plans.
- Build trusted relationships with mall security, law enforcement, and external partners to strengthen shared intelligence and coordinated response.
- Deliver high-quality AP training for store teams covering service-led deterrence, safety communication, crisis response, and operational best practice.
- Build capability by identifying skill gaps, tailoring coaching sessions, and supporting associates to strengthen AP knowledge and confidence.
- Reinforce learning through ongoing follow-up, feedback, and recognition of strong AP behaviors on the sales floor.
- Conduct CCTV and floor-based surveillance in line with company policy to safely deter and apprehend offenders.
- Support store leadership during high-risk or ORC-related incidents, ensuring accurate communication, documentation, and consistent escalation.
- Prepare detailed investigation reports and maintain accurate case records, representing the company professionally in court when required
- Initiate investigations related to internal loss, determine sources, and communicate effectively to line manager to support conclusion of outcome.
- Lead operational assessments focused on safety, shrink indicators, and compliance with AP and Store Operations standards.
- Execute and oversee weekly RFID cycle counts, delegating tasks where appropriate to build accountability and engagement across the store team.
- Collaborate with Supply Chain and Operations partners to identify and address root causes of operational loss, driving continuous improvement in inventory accuracy and process compliance.
What Do You Need To Bring?
- Experience in the Security/Loss Prevention field or relevant experience in retail setting is an advantage
- Bachelor’s degree or relevant experience
- Interest and passion for A&F Co. Brands
- Analytical skills and working knowledge of Asset Protection resources (case management systems, POS exception reporting, auditing tools, and data analysis)
- Strong communication and interpersonal skills
- Effective at fostering strong business partnerships
- Ability to use good judgement based on company investigative guidelines
- Ability to work evenings and weekends appropriate to retail business needs
- Must have a reliable means of transportation
- Must fulfill physical requirements including standing and walking
- Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.
Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie. com, abercrombiekids. com and hollisterco. com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Agent, Asset Protection (London, England) employer: A&F Stores
Abercrombie & Fitch Co. is an excellent employer, offering a dynamic work environment in London where you can make a meaningful impact on customer safety and store operations. With a strong focus on employee growth, the company provides comprehensive training and development opportunities, fostering a culture of collaboration and inclusivity. Join a team that values your contributions and supports your career journey while working in a vibrant retail setting across multiple locations.
StudySmarter Expert Advice🤫
We think this is how you could land Agent, Asset Protection (London, England)
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Agent, Asset Protection (London, England). Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like A&F Stores. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to A&F Stores
Don’t forget to apply for the Agent, Asset Protection (London, England) role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining A&F Stores.
We think you need these skills to ace Agent, Asset Protection (London, England)
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at A&F Stores. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at A&F Stores.
How to prepare for a job interview at A&F Stores
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at A&F Stores.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at A&F Stores.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at A&F Stores.
