Client Services Director in England

Let’s be upfront. This is not a rescue mission. The clients are strong. The agency has grown sensibly, even in the toughest times, and its reputation and culture are as solid as they come. Recently voted as one of the best places to work, it’s no wonder that people stay for long tenures. They’re now looking for a Client Services Director who wants more say and wants to make more of an impact than they’re doing right now.

If you’re currently doing the job in all but title, managing big accounts, calming nerves, spotting growth, protecting margin, mentoring teams, but feel like you’re fighting internal friction, endless processes, or battling short-term thinking, this role will feel refreshingly different.

The role, in plain English: You’ll own the commercial health and future growth of their B2B client portfolio. As Client Services Director, you’ll sit at the centre of client relationships, revenue decisions, and strategic direction, and be trusted to make smart calls and given the space to make them stick. Clients are exclusively B2B, but cover more specifically the built environment, construction, utilities, and engineering sectors, all of which are credible names in their respective industries.

Unsparingly, you’ll also work closely with the Client Operations Director as a genuine leadership pairing: you bring the commercial lens, they bring delivery rigour. Together, you’ll ensure ambition stays grounded in reality.

What you’ll actually be doing: Owning revenue, margin, and growth across a portfolio of established B2B clients, building long-term, senior-level client relationships rooted in trust, not fluff. Spotting and unlocking growth opportunities that genuinely benefit clients and lead commercial input into pitches, pricing and scope, with realism, not guesswork. You’ll also support and guide your team to think commercially, not just tactically and will help define where the agency should (and shouldn’t) play as they grow. In short, you’ll be representing the agency externally with credibility and clarity.

What makes this better than your current role? You’ll be listened to. Commercial judgment isn’t overridden by ego or panic. You’ll inherit good clients, no constant firefighting or mis-sold retainers. You’ll have influence – this role helps shape the future of the agency, not just service it. You’ll work with adults – calm, capable leadership on both the commercial and delivery sides. You won’t be micromanaged – the senior team care about outcomes, not box-ticking. And to top it off, there’s also a genuine opportunity to step into the senior leadership team for the right person, not as a promise, but as a natural progression.

What we’re looking for: A stable and lateral career to date, as well as significant experience in a senior client services / commercial leadership role within a B2B agency. A proven track record of growing accounts profitably and sustainably, and genuine confidence working with senior stakeholders across complex B2B sectors. A strong grasp of agency economics: pricing, retainers, scope, margin, as well as a calm, credible presence, especially when conversations get commercial. You don’t need to be loud. You don’t need buzzwords. What you do need is good judgment and the confidence to use it.