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For Companies At a Glance
- Tasks: Lead and grow B2B client relationships while driving revenue and strategic direction.
- Company: Award-winning agency known for its solid reputation and supportive culture.
- Benefits: Influential role with opportunities for career progression and a focus on outcomes.
- Why this job: Shape the future of the agency and work with credible clients in dynamic sectors.
- Qualifications: Proven experience in senior client services roles and strong commercial acumen.
- Other info: Collaborative leadership environment with no micromanagement.
The predicted salary is between 36000 - 60000 £ per year.
Brief Overview
Let’s be upfront. This is not a rescue mission. The clients are strong. The agency has grown sensibly, even in the toughest times, and its reputation and culture are as solid as they come. Recently voted as one of the best places to work, it’s no wonder that people stay for long tenures.
The role, in plain English.
You’ll own the commercial health and future growth of their B2B client portfolio. As Client Services Director, you’ll sit at the centre of client relationships, revenue decisions, and strategic direction, and be trusted to make smart calls and given the space to make them stick. Clients are exclusively B2B, but cover more specifically the built environment, construction, utilities, and engineering sectors, all of which are credible names in their respective industries. Unsurprisingly, you’ll also work closely with the Client Operations Director as a genuine leadership pairing: you bring the commercial lens, they bring delivery rigour. Together, you’ll ensure ambition stays grounded in reality.
What you’ll actually be doing.
- Owning revenue, margin, and growth across a portfolio of established B2B clients, building long-term, senior-level client relationships rooted in trust, not fluff.
- Spotting and unlocking growth opportunities that genuinely benefit clients and lead commercial input into pitches, pricing and scope, with realism, not guesswork.
- Supporting and guiding your team to think commercially, not just tactically and helping define where the agency should (and shouldn’t) play as they grow.
- Representing the agency externally with credibility and clarity.
What makes this better than your current role?
- You’ll be listened to. Commercial judgment isn’t overridden by ego or panic.
- You’ll inherit good clients, no constant firefighting or mis-sold retainers.
- You’ll have influence – this role helps shape the future of the agency, not just service it.
- You’ll work with adults – calm, capable leadership on both the commercial and delivery sides.
- You won’t be micromanaged – the senior team care about outcomes, not box‑ticking.
- There’s also a genuine opportunity to step into the senior leadership team for the right person, not as a promise, but as a natural progression.
What we’re looking for
- A stable and lateral career to date, as well as significant experience in a senior client services / commercial leadership role within a B2B agency.
- A proven track record of growing accounts profitably and sustainably, and genuine confidence working with senior stakeholders across complex B2B sectors.
- A strong grasp of agency economics: pricing, retainers, scope, margin, as well as a calm, credible presence, especially when conversations get commercial.
- Good judgment and the confidence to use it.
Client Services Director employer: AF Selection
Contact Detail:
AF Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion during interviews! Be ready to discuss how your experience aligns with the agency's goals. We want to see that you genuinely care about the role and the clients you'll be working with.
✨Tip Number 3
Prepare for those tricky questions! Think about how you've handled challenges in past roles, especially in client services. We love hearing about your problem-solving skills and how you’ve driven growth.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can leave a lasting impression. It shows you're keen and professional, which is exactly what we’re looking for.
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your personality and how you connect with the role. Don’t just regurgitate your CV; tell us why you’re passionate about this position and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application for the Client Services Director role. Highlight your relevant experience in B2B environments and showcase your understanding of agency economics. We love it when candidates show they’ve done their homework on us and the industry!
Showcase Your Achievements: Don’t be shy about sharing your successes! Use specific examples to demonstrate how you've grown accounts and built strong client relationships. We’re looking for tangible results that reflect your commercial judgement and leadership skills.
Keep It Clear and Concise: While we appreciate detail, clarity is key. Make sure your application is easy to read and straight to the point. Avoid jargon and buzzwords; instead, focus on clear communication that reflects your calm and credible presence.
How to prepare for a job interview at AF Selection
✨Know Your Numbers
As a Client Services Director, you'll need to demonstrate a solid grasp of agency economics. Brush up on your knowledge of pricing, retainers, and margins before the interview. Be ready to discuss how you've successfully managed these aspects in previous roles.
✨Build Trust with Examples
Since the role focuses on building long-term client relationships, prepare specific examples that showcase your ability to foster trust and credibility. Think about times when you’ve turned challenging situations into opportunities for growth and how you maintained strong client connections.
✨Showcase Your Strategic Thinking
The agency is looking for someone who can spot growth opportunities. Be prepared to discuss your strategic approach to account management. Share insights on how you've identified and unlocked new revenue streams in past roles, especially within B2B sectors.
✨Demonstrate Calm Leadership
This position requires a calm and credible presence, especially during commercial discussions. Practice articulating your thoughts clearly and confidently. Think about how you’ve led teams through complex projects without micromanaging, and be ready to share those experiences.
