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- Tasks: Provide excellent customer service and assist with store operations in a fast-paced environment.
- Company: Join A.F. Blakemore, a leading family-owned convenience retailer in the UK.
- Benefits: Enjoy generous staff discounts, paid breaks, and access to wellbeing support.
- Why this job: Gain hands-on experience while making a positive impact on customer experiences.
- Qualifications: Previous post office or retail experience preferred, but enthusiasm is key!
- Other info: Opportunities for training, development, and career progression in a supportive culture.
The predicted salary is between 10 - 13 £ per hour.
Stonydelph Post Office
20 Hours per week. Temporary until January 2nd. Various shifts. Must have post office experience.
As a Post Office Counter Clerk in the SPAR Store, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store.
Post Office Customer Team Member Tasks / Responsibilities:
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi‑buy offers, to ensure maximum sales.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. Adhering to all company policies and procedures and processes.
Key Skills / Knowledge:
- Previous experience in a similar role and / or industry is preferred especially Post Office.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What’s in it for you?
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi‑diverse culture.
- Outstanding Training & Development.
- Gain hands‑on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24 / 7 access to your payslips and Rotas via HR / Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward‑thinking family‑owned business began life in 1917 as a counter‑service grocery store and has grown from these humble beginnings into a company that now owns 247 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.
Post Office - Customer Team Member in Tamworth employer: Af Blakemore & Son Ltd
Contact Detail:
Af Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office - Customer Team Member in Tamworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on A.F. Blakemore & Son Ltd. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a positive experience for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your ability to connect with customers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly through our site, you can ensure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Post Office - Customer Team Member in Tamworth
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous post office or customer service experience in your application. We want to see how you've made customers feel welcome and how you've handled transactions efficiently.
Be Personable: Since this role is all about creating a positive customer experience, let your personality shine through in your written application. Use friendly language and show us that you’re keen to engage with customers.
Follow Instructions: Pay close attention to the application instructions. If we ask for specific information or formats, make sure you stick to them. It shows us that you can follow procedures, which is key in our environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Know Your Customer Service Basics
Since the role is all about creating a positive customer experience, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with the Post Office
Make sure you know the ins and outs of the Post Office and its services. Research common products and services offered, as well as any recent changes or promotions. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Practice Upselling Techniques
Since upselling is part of the job, think of ways to promote products effectively. Prepare a few strategies or phrases you could use to encourage customers to consider multi-buy offers. This will show your potential employer that you're proactive and sales-oriented.
✨Show Enthusiasm and Team Spirit
The job requires a keen and enthusiastic approach, so be sure to convey your passion for working in a team. Share examples of how you've collaborated with others in previous roles and how you can contribute to a positive work environment at the Post Office.
