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- Tasks: Support store management and create a positive customer experience at SPAR Hagley.
- Company: Join a dynamic retail business with over 245 SPAR stores.
- Benefits: Enjoy generous staff discounts, paid breaks, and early access to your pay.
- Why this job: Gain hands-on experience in a fast-paced environment while developing your skills.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm is key!
- Other info: Access wellbeing support and opportunities for career growth.
The predicted salary is between 10 - 13 £ per hour.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Hagley, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities:
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Hagley SPAR store.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. Adhering to all company policies and procedures and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you?
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands-on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 245 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Customer Team Member in Stourbridge employer: Af Blakemore & Son Ltd
Contact Detail:
Af Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Stourbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SPAR Hagley. Understand their values and what makes them tick. This way, you can show how you fit into their culture and contribute to that positive customer experience.
✨Tip Number 2
Practice your customer service skills! Think about how you would greet customers and handle inquiries. Maybe even role-play with a friend. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Be ready to share your ideas! SPAR is all about continuous improvement, so come prepared with suggestions on how to enhance customer service or boost sales. It shows initiative and that you're thinking ahead!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the benefits we offer. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Team Member in Stourbridge
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating a positive customer experience at SPAR Hagley.
Tailor Your Application: Make sure to tailor your application to the Customer Team Member role. Highlight any relevant experience you have in customer service or retail, and mention specific skills that align with the job description, like attention to detail and teamwork.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get started!
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Know Your Customer Service Basics
Before the interview, brush up on the key customer service principles that SPAR values. Think about how you can create a positive experience for customers and be ready to share examples of how you've done this in the past.
✨Familiarise Yourself with the Store Operations
Take some time to understand the daily operations of a convenience store. Be prepared to discuss how you would handle tasks like stock management and maintaining a clean sales floor, as these are crucial for the role.
✨Show Enthusiasm for Teamwork
SPAR looks for team players, so be sure to express your enthusiasm for working collaboratively. Share experiences where you contributed to a team goal or helped a colleague, highlighting your ability to work well with others.
✨Prepare for Common Interview Questions
Think about potential questions related to upselling and handling customer inquiries. Practise your responses, focusing on how you can maximise sales while ensuring a friendly and efficient service.