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- Tasks: Support store management and create a positive customer experience.
- Company: Join the friendly team at SPAR Llanharry.
- Benefits: Enjoy holiday pay, maternity/paternity leave, and excellent training.
- Why this job: Make a difference in customer service while developing your skills.
- Qualifications: Previous retail experience preferred but not essential.
- Other info: Flexible shifts available, including mornings, evenings, and weekends.
The predicted salary is between 11 - 16 £ per hour.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Llanharry, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through 'Brilliant Basics, Moments of Wow, Food for later and Food for now'.
Key Tasks/Responsibilities:
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Llanharry SPAR store.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. Adhering to all company policies and procedures and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a 'Challenge 25' policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you? Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements. Develop your skills and capability in a highly supportive and multi-diverse culture. Outstanding Training.
Customer Team Member in Pontyclun employer: Af Blakemore & Son Ltd
Contact Detail:
Af Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Pontyclun
✨Tip Number 1
Get to know the store! Before your interview, pop into SPAR Llanharry and check out the vibe. Familiarise yourself with the layout, products, and any promotions. This shows you’re genuinely interested and helps you chat confidently about how you can contribute.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist customers or handle inquiries. Role-play with a friend or family member to get comfortable with upselling and providing that 'Brilliant Basics' service we love.
✨Tip Number 3
Be ready to share your ideas! During the interview, don’t hesitate to suggest ways to enhance customer experience or improve store operations. We value fresh perspectives, so let your creativity shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Let’s get you on board!
We think you need these skills to ace Customer Team Member in Pontyclun
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating a positive customer experience.
Tailor Your Application: Make sure to tailor your application to the Customer Team Member role. Highlight any relevant experience you have in customer service or retail, and mention specific skills that align with our key tasks and responsibilities.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our SPAR Llanharry team!
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Know the Customer Experience
Familiarise yourself with the key tasks and responsibilities of a Customer Team Member. Understand how to create a positive customer experience by focusing on 'Brilliant Basics' and 'Moments of Wow'. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Team Spirit
Since teamwork is essential in this role, be ready to share examples of how you've successfully worked in a team before. Highlight your ability to contribute ideas and support your colleagues, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Prepare to discuss your experience with stock management and cash handling. Mention any previous roles where you had to follow procedures closely, as this shows you can maintain accuracy and organisation in a busy retail environment.
✨Be Ready to Upsell
Think about how you can effectively upsell products and highlight promotions. Prepare some examples of how you've done this in the past or how you would approach it at SPAR. This will show your proactive attitude towards maximising sales.
