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- Tasks: Lead and motivate a team while ensuring excellent customer service in a busy retail environment.
- Company: Join a dynamic company with over 245 SPAR stores and a commitment to exceptional customer experiences.
- Benefits: Enjoy flexible hours, generous leave, staff discounts, and access to wellbeing support.
- Other info: We promote an inclusive workplace and offer guaranteed interviews for candidates with disabilities.
- Why this job: Be part of a community-focused team making a real impact while developing your skills.
- Qualifications: Previous management experience in retail or fast-paced environments is essential.
The predicted salary is between 24000 - 36000 £ per year.
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Min 16 Hours P/W – possibly more hours when the store needs
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Bury St Edmonds SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview:
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 245 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager the DutyManagerwill be helping to drive growth within the company owned Bury St EdmondsSPAR Store. As a member of the ‘Duty Manager’ team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.
Key Responsibilities:
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
- Assisting the Store Manager to deliver all store operations, objectives and KPI’s
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
- Carrying out performance management/absence management as appropriate
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
- Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Bury St Edmonds
- Adhering to all company policies and procedures and processes
Duty Manager Skills Required:
- Previous management or supervisor experience within a food retail or similar fast-paced operation
- Committed to achieving and sustaining exceptional customer service standards
- Able to plan, organise and prioritise effectively
- Ability to communicate and influence at all levels
- Able to take appropriate action and make decisions
- Committed to promoting collaborative working
- Enthusiastic and flexible with a positive attitude
- Committed to developing own skills and apply learning to improve own performance
What\’s in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Cycle to work scheme
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Gain hands-on experience in a high volume, fast paced environment
- Enhanced Maternity & Paternity pay packages
- Flexible working hours opportunity
- Excellent additional benefits package including:Early access to your pay through ‘EarlyPay’24/7 access to your payslips via HR/Payroll portal12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)Wellbeing support – access to emotional support, counselling, legal and financial adviceCompany Pension SchemeCompany Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension SchemeNEST pension schemeExtra Holiday – Purchase SchemeLong Service Awards
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPARDuty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
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Duty Manager employer: Af Blakemore & Son Ltd
Contact Detail:
Af Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding their commitment to exceptional customer service and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your previous management or supervisory experience in fast-paced environments. Be ready to share specific examples of how you've motivated teams and improved customer service in your past roles.
✨Tip Number 3
Prepare to discuss your ability to handle operational challenges, such as cash reconciliations and performance management. Demonstrating your problem-solving skills will show that you're ready for the responsibilities of a Duty Manager.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about how you can promote the store and support local initiatives will set you apart as a candidate who truly understands the role's impact.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management or supervisory experience in food retail or similar fast-paced environments. Emphasise your ability to lead and motivate a team, as well as your commitment to exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and community engagement. Mention specific examples of how you've successfully managed teams or improved customer experiences in previous roles.
Highlight Key Skills: In your application, clearly outline your skills related to planning, organisation, and communication. Provide examples of how you've made decisions and taken action in past roles to demonstrate your suitability for the Duty Manager position.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention why you are drawn to the Bury St Edmunds SPAR store and how you can contribute to its success and community involvement.
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've motivated and developed your team in the past. Share specific examples that highlight your leadership style.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their commitment to exceptional customer service and community engagement will help you align your answers with their expectations and demonstrate your enthusiasm for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to manage conflicts or make tough decisions, and be ready to explain your thought process and the outcomes.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional customer experiences, be ready to discuss your approach to customer service. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.