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- Tasks: Lead and motivate a team while ensuring excellent customer service and store performance.
- Company: Join a dynamic retail business with over 246 SPAR stores and a £1.3 billion turnover.
- Benefits: Enjoy enhanced leave, staff discounts, wellbeing support, and a cycle-to-work scheme.
- Why this job: Make a positive community impact while developing your skills in a fast-paced environment.
- Qualifications: Previous management experience in food retail and a passion for exceptional customer service required.
- Other info: We promote an inclusive workplace and offer guaranteed interviews for candidates with disabilities.
The predicted salary is between 24000 - 36000 £ per year.
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We are a dynamic and innovative retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 246 SPAR convenience stores and employ over 5,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager, the Duty Manager will help drive growth within the company-owned Aldridge SPAR store. As a member of the ‘Duty Manager’ team, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues across all operational hours. You will ensure excellent customer service and contribute to achieving store sales and profitability through initiatives like ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.
Key Responsibilities:
- Supporting the Store Manager to maintain a safe, legal, and high-performing store, taking overall responsibility during Duty Manager shifts
- Assisting in delivering all store operations, objectives, and KPIs
- Managing, coaching, and supporting colleagues to develop a motivated and empowered team through positive, engaging leadership
- Handling performance and absence management as needed
- Occasionally opening or closing the store, ensuring colleague safety and stock/cash security during shifts
- Carrying out cash reconciliations, refunds, voids, and other management tasks for till colleagues
- Leading by example to provide an exceptional customer experience, setting us apart from competitors
- Engaging with the local community of Aldridge to promote the store and support local initiatives
- Adhering to all company policies, procedures, and processes
Duty Manager Skills Required:
- Previous management or supervisory experience in food retail or a similar fast-paced environment
- A strong commitment to delivering exceptional customer service standards
- Effective planning, organization, and prioritization skills
- Excellent communication and influence skills at all levels
- Decisiveness and appropriate action-taking abilities
- Promoting collaborative working and team spirit
- Enthusiastic, flexible, and positive attitude
- A proactive approach to personal development and applying learning to improve performance
What’s in it for you?
- Enhanced holiday, maternity, and paternity leave and pay
- Cycle-to-work scheme
- Opportunities to develop skills in a supportive, diverse culture
- Hands-on experience in a high-volume, fast-paced environment
- Additional benefits including early access to pay, staff discounts, wellbeing support, pension schemes, extra holiday purchase options, and long service awards
If you are results-driven, community-oriented, and passionate about retail, we invite you to apply for the SPAR Aldridge Duty Manager position. Join us in making a positive impact in the local community through exceptional service and a commitment to excellence.
Inclusive environment: As a Disability Confident committed employer, we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
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Duty Manager employer: Af Blakemore & Son Ltd
Contact Detail:
Af Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding their commitment to exceptional customer service and community engagement will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare examples from your previous experience that showcase your management skills in a fast-paced environment. Highlight specific instances where you successfully motivated a team or improved customer service, as these are key aspects of the Duty Manager role.
✨Tip Number 3
Research the local community of Aldridge and think about how you can engage with it through the store. Being able to discuss potential initiatives or partnerships during your interview will show your proactive approach and commitment to the role.
✨Tip Number 4
Demonstrate your understanding of operational excellence by discussing relevant KPIs and how you have previously met or exceeded them. This will illustrate your ability to contribute to the store's sales and profitability effectively.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management or supervisory experience in food retail or similar environments. Emphasise your commitment to exceptional customer service and any specific achievements that demonstrate your ability to drive sales and profitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Duty Manager role. Mention how your skills align with the key responsibilities outlined in the job description, such as leading a team, managing operations, and engaging with the local community.
Highlight Relevant Skills: In your application, focus on skills like effective planning, organisation, and communication. Provide examples of how you've successfully managed teams or improved customer experiences in previous roles.
Showcase Your Community Engagement: Since the role involves engaging with the local community, include any relevant experiences where you have contributed to community initiatives or promoted local events. This will demonstrate your alignment with the company's values and mission.
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated and developed teams in previous roles, highlighting your coaching and support strategies.
✨Emphasise Customer Service Excellence
This role is all about delivering exceptional customer experiences. Be prepared to discuss your approach to customer service and provide examples of how you've gone above and beyond to meet customer needs in past positions.
✨Demonstrate Your Problem-Solving Skills
In a fast-paced retail environment, challenges can arise at any moment. Prepare to discuss situations where you've had to make quick decisions or resolve conflicts effectively, showcasing your decisiveness and ability to take appropriate action.
✨Engage with Community Initiatives
Since the role involves engaging with the local community, think about how you can contribute to local initiatives. Be ready to share ideas on how you would promote the store within Aldridge and support community events, demonstrating your commitment to making a positive impact.