Customer Team Member in Leicester

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Customer Team Member (18+) Broughton Astley

Min of 16 p/w - possibly more hours when the store needs.

Various shifts available including evenings and weekends.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Broughton Astley, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for Later, and Food for Now!’

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales.

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
• Adhering to all company policies, procedures, and processes.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience of using a ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What\'s in it for you?

• Excellent benefits package including holiday, maternity, and paternity leave and pay in excess of statutory entitlements.
• Develop your skills and capability in a highly supportive and diverse culture.
• Gain hands-on experience in a high-volume, fast-paced convenience store.
• Generous staff discount in all our SPAR stores (excluding alcohol and cigarettes).
• Proactive promotion of internal candidates.
• Free Tea & Coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to your payslips and rotas via HR/Payroll portal.
• Wellbeing support – access to emotional support, counselling, legal, and financial advice.
• Company Pension Scheme.
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
• Cycle to work - Bicycle purchase scheme.
• Long Service Awards.

We are a dynamic and innovative retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We now own 247 SPAR convenience stores and employ more than 5,000 people, with a turnover of £1.3 billion.