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- Tasks: Join us as a Customer Team Member, greeting customers and ensuring a smooth shopping experience.
- Company: SPAR is a leading retail and foodservice business with over 5,000 employees across 247 stores.
- Benefits: Enjoy flexible shifts, generous staff discounts, early pay access, and a supportive work culture.
- Why this job: Be part of a dynamic team, develop your skills, and contribute to exceptional customer service.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm and teamwork are key!
- Other info: Flexible hours available, including evenings and weekends, perfect for students!
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Customer Team Member (18+) Broughton Astley
Min of 16 p/w – possibly more hours when the store needs.
Various shifts available including evenings and weekends.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Broughton Astley, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for Later, and Food for Now!’
Key Tasks/Responsibilities:
Customer Service:
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales.
Store Operations:
- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
- Adhering to all company policies, procedures, and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy is desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What\’s in it for you?
- Excellent benefits package including holiday, maternity, and paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and diverse culture.
- Gain hands-on experience in a high-volume, fast-paced convenience store.
- Generous staff discount in all our SPAR stores (excluding alcohol and cigarettes).
- Proactive promotion of internal candidates.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to your payslips and rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal, and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Cycle to work – Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We now own 247 SPAR convenience stores and employ more than 5,000 people, with a turnover of £1.3 billion.
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Customer Team Member employer: Af Blakemore & Son Ltd
Contact Detail:
Af Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding what makes SPAR unique will help you align your approach to customer service with their expectations, making you a more attractive candidate.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time work or volunteering, demonstrating your ability to engage positively with customers will set you apart during the interview process.
✨Tip Number 3
Be prepared to discuss your ideas for enhancing customer experience. Think about how you can contribute to the store's goals, such as upselling and creating 'Moments of Wow', which will show your proactive attitude.
✨Tip Number 4
Show enthusiasm for working in a team environment. Highlight any previous experiences where you've successfully collaborated with others, as this role requires both teamwork and independent initiative.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or retail roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided great customer service in the past and how you can contribute to the store's success.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, whether it's resolving an issue or creating a positive shopping experience.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Highlight experiences where you've collaborated with others to achieve a goal, as well as times when you've taken initiative on your own.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a retail environment can set you apart. Brush up on stock management, cash handling, and customer interaction processes so you can discuss them confidently during the interview.
✨Emphasise Your Enthusiasm
A keen and enthusiastic approach is essential for this position. Make sure to convey your passion for customer service and retail during the interview, as this will resonate well with the hiring team.