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- Tasks: Join us as a Customer Team Member, delivering excellent service and supporting store operations.
- Company: SPAR is a leading retail and foodservice business with over 5,000 employees across 246 stores.
- Benefits: Enjoy flexible hours, staff discounts, early wage access, and comprehensive wellbeing support.
- Why this job: Be part of a dynamic team, develop your skills, and contribute to a positive customer experience.
- Qualifications: Previous retail experience is preferred, but enthusiasm and reliability are key!
- Other info: Flexible shifts available; perfect for students looking to balance work and study.
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Customer Team Member (18+) SPAR Market Harborough
Part-time: Minimum of 16 hours per week, with potential for more hours based on store needs.
Shifts available: mornings, evenings, and weekends. Flexibility is essential.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Market Harborough, you will support our store management team and ensure a positive customer experience. Your role includes maximising sales and profit by completing assigned tasks that contribute to the store\’s continuous improvement, delivering excellent customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities:
Customer Service:
- Greeting customers warmly and friendly.
- Answering inquiries about products and services, helping customers find items.
- Processing transactions efficiently and accurately at the tills, maintaining friendly service.
- Upselling products and highlighting offers to maximise sales.
Store Operations:
- Stock work: checking deliveries, stocking shelves, maintaining cleanliness, rotating stock for freshness and expiry management.
- Completing tasks such as date checking, stock checks, price updates, promotional displays, and other duties as assigned.
- Following all company policies and procedures.
Key Skills/Knowledge:
- Experience in a similar role or industry is preferred.
- Reliable with strong attention to detail.
- Understanding of retail legislative responsibilities and compliance skills.
- Ability to contribute ideas for customer service and business growth.
- Experience with ‘Challenge 25’ policy is desirable.
- Enthusiastic team player and independent worker.
- Cash handling experience is a plus but not essential.
What’s in it for you?
- Benefits include holiday, maternity, and paternity leave, exceeding statutory entitlements.
- Opportunity to develop skills in a supportive, diverse environment.
- Experience in a busy convenience store setting.
- Staff discount across SPAR stores (excluding alcohol & cigarettes).
- Internal promotion opportunities.
- Free tea and coffee.
- Early access to wages via ‘EarlyPay’.
- Access to payslips and rotas online.
- Wellbeing support including counselling, legal, and financial advice.
- Company pension scheme.
- Life insurance coverage.
- Bicycle purchase scheme (Cycle to Work).
- Long service awards.
We are a dynamic retail, wholesale, and foodservice business, owning 246 SPAR stores with over 5,000 employees and a turnover of £1.3 billion, committed to delivering exceptional customer experiences and industry leadership.
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Customer Team Member employer: Af Blakemore & Son Ltd
Contact Detail:
Af Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the concepts of 'Brilliant Basics' and 'Moments of Wow'. Understanding these principles will help you demonstrate your alignment with their values during any interviews or discussions.
✨Tip Number 2
Showcase your flexibility in working hours. Since the role requires availability for mornings, evenings, and weekends, be prepared to discuss your schedule and how you can accommodate the store's needs.
✨Tip Number 3
Highlight any previous experience in retail or customer service roles, particularly if you've worked with cash handling or stock management. Be ready to share specific examples of how you contributed to a positive customer experience in those positions.
✨Tip Number 4
Prepare to discuss your ideas for improving customer service and sales. SPAR values contributions that enhance the shopping experience, so think about innovative suggestions you could bring to the team.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail. Emphasise any roles where you demonstrated strong attention to detail, teamwork, and the ability to upsell products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to provide excellent customer service and your understanding of retail operations.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability clearly in your application. Specify if you can work mornings, evenings, and weekends, as this is essential for the position.
Showcase Relevant Skills: In your application, highlight any experience with cash handling, stock management, or customer interaction. If you have knowledge of the 'Challenge 25' policy or similar retail practices, be sure to include that as well.
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your friendly and approachable nature.
✨Demonstrate Flexibility
Since the role requires flexibility with shifts, be ready to discuss your availability. Mention any previous experience working varied hours, including mornings, evenings, and weekends, to show that you can adapt to the store's needs.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a convenience store will give you an edge. Brush up on tasks like stock management, cash handling, and promotional displays. Showing knowledge of these areas will demonstrate your readiness for the role.
✨Emphasise Teamwork and Independence
This position requires both teamwork and the ability to work independently. Prepare to discuss how you've successfully collaborated with others in a team setting, as well as instances where you've taken initiative on your own.