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- Tasks: Join us as a Customer Team Member, assisting customers and supporting store operations.
- Company: SPAR Buckley is a leading retail and foodservice business with over 246 stores.
- Benefits: Enjoy flexible shifts, generous staff discounts, and access to wellbeing support.
- Why this job: Be part of a dynamic team, gain hands-on experience, and develop your skills in a fast-paced environment.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm and teamwork are key!
- Other info: Flexible hours available, including evenings and weekends; early pay access through 'EarlyPay'.
Customer Team Member (18+) SPAR Buckley.
16 hours p/w.
Must be 18 years old and be able to work between 6am-11pm, will include weekends & evenings
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Buckley, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities:
Customer Service:
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Buckley SPAR store.
Store Operations:
- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies and procedures and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What\’s in it for you?
- Excellent benefits package including:
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands‑on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays – Purchase Scheme.
- Cycle to work – Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 245 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
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Customer Team Member employer: Af Blakemore & Son Ltd
Contact Detail:
Af Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the concepts of 'Brilliant Basics' and 'Moments of Wow'. Understanding these principles will help you demonstrate how you can contribute to creating a positive customer experience during your interview.
✨Tip Number 2
Showcase your flexibility in working hours. Since the role requires availability for various shifts, be prepared to discuss your willingness to work evenings and weekends, which will make you a more attractive candidate.
✨Tip Number 3
Highlight any previous retail or customer service experience you have, particularly if it involves cash handling or upselling. Be ready to share specific examples of how you've successfully engaged with customers in the past.
✨Tip Number 4
Research SPAR's current promotions and product offerings. Being knowledgeable about what the store sells will allow you to engage confidently with customers and show your enthusiasm for the role during the application process.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail. Emphasise any previous roles where you greeted customers, handled transactions, or managed stock, as these are key responsibilities for the Customer Team Member position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to upsell products or provide excellent customer service. Use examples from your past experiences to illustrate your points.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability clearly in your application. Specify if you can work mornings, evenings, and weekends, as this will demonstrate your commitment to meeting the store's needs.
Showcase Teamwork Skills: The job involves working both independently and as part of a team. Include examples in your application that demonstrate your ability to collaborate effectively with others, whether in previous jobs or during group projects.
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, whether it's resolving an issue or creating a positive shopping experience.
✨Demonstrate Flexibility
Since the role requires flexibility with shifts, highlight your availability and willingness to work evenings and weekends. This shows that you're committed to meeting the store's needs and can adapt to varying schedules.
✨Familiarise Yourself with SPAR's Values
Understand the key concepts like 'Brilliant Basics' and 'Moments of Wow'. During the interview, mention how you can contribute to these values and enhance the customer experience at SPAR Buckley.
✨Prepare for Common Retail Scenarios
Think about potential scenarios you might face in the store, such as handling difficult customers or upselling products. Practising your responses will help you feel more confident and articulate during the interview.
