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- Tasks: Join us as a Customer Team Member, supporting store management and enhancing customer experiences.
- Company: SPAR is a leading retail and foodservice business with over 246 stores and 5,000 employees.
- Benefits: Enjoy generous staff discounts, early pay access, and comprehensive wellbeing support.
- Why this job: Be part of a dynamic team, develop your skills, and contribute to exceptional customer service.
- Qualifications: Previous retail experience is preferred, but enthusiasm and a keen approach are key!
- Other info: Free tea and coffee, plus opportunities for internal promotions and long service awards.
The predicted salary is between 18000 - 24000 £ per year.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Bulkington, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later, and Food for now!’
Key Tasks/Responsibilities:
Customer Service:
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining positive and friendly service.
- Upselling selected products and highlighting multi-buy offers to ensure maximum sales.
Store Operations:
- Managing stock, checking deliveries, stocking shelves, maintaining a clean and organised sales floor, and rotating stock to ensure freshness and timely expiration dates.
- Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
- Adhering to all company policies, procedures, and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience with a ‘Challenge 25’ policy is desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What\’s in it for you?
- Excellent benefits, including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
- Opportunities to develop your skills and capabilities in a supportive, diverse culture.
- Hands-on experience in a high-volume, fast-paced convenience store.
- Generous staff discount across all SPAR stores (excluding alcohol and cigarettes).
- Promotion of internal candidates.
- Free tea and coffee.
- Early access to your pay through ‘EarlyPay’.
- Access to payslips and rotas via HR/Payroll portal 24/7.
- Wellbeing support, including emotional, legal, and financial advice.
- Company pension scheme.
- Life insurance coverage of 1x to 6x your annual salary with the pension scheme.
- Bicycle purchase scheme under the cycle to work program.
- Long service awards.
We are a dynamic and innovative retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 246 SPAR convenience stores and employ over 5,000 people, with a turnover of £1.2 billion.
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Customer Team Member employer: Af Blakemore & Son Ltd
Contact Detail:
Af Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the concepts of 'Brilliant Basics' and 'Moments of Wow'. Understanding these principles will help you demonstrate how you can contribute to creating a positive customer experience during your interview.
✨Tip Number 2
Showcase your ability to upsell and promote products by preparing examples from your previous experience. Think about times when you successfully increased sales or enhanced customer satisfaction through effective communication and product knowledge.
✨Tip Number 3
Research common retail challenges and trends, particularly in convenience stores. Being knowledgeable about the industry will allow you to engage in meaningful conversations during your interview and show that you're proactive about understanding the business.
✨Tip Number 4
Prepare to discuss your teamwork skills and how you handle working independently. SPAR values both collaboration and individual initiative, so think of specific examples that highlight your versatility in different work environments.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Team Member position at SPAR. Understand the key responsibilities and skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or retail. Mention specific examples where you provided excellent customer service or contributed to sales, as this aligns with the role's requirements.
Show Enthusiasm: Express your passion for customer service and working in a team environment. Use positive language in your application to convey your enthusiasm for the role and how you can contribute to creating a positive customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the Customer Team Member role.
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Showcase Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've successfully assisted customers in the past, highlighting your friendly approach and problem-solving skills.
✨Demonstrate Attention to Detail
The role requires a keen eye for detail, especially when managing stock and processing transactions. During the interview, mention any experiences where your attention to detail made a difference, such as ensuring accurate pricing or maintaining stock freshness.
✨Familiarise Yourself with SPAR's Values
Understanding SPAR's commitment to 'Brilliant Basics' and 'Moments of Wow' can set you apart. Research these concepts and think about how you can embody them in your role, showing that you're aligned with the company's mission.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle specific scenarios, like dealing with a difficult customer or managing stock discrepancies. Practise your responses to demonstrate your ability to think on your feet and contribute positively to the team.