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- Tasks: Join us as a Customer Team Member, supporting store management and enhancing customer experiences.
- Company: SPAR is a leading retail and foodservice business with over 5,000 employees and 247 stores.
- Benefits: Enjoy generous staff discounts, early pay access, and a supportive work culture with excellent benefits.
- Why this job: Be part of a dynamic team, gain hands-on experience, and contribute to exceptional customer service.
- Qualifications: Previous retail experience is preferred, but enthusiasm and a keen approach are what we value most.
- Other info: Free tea and coffee, wellbeing support, and opportunities for career development await you!
The predicted salary is between 20000 - 30000 £ per year.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Churchill Avenue, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for Later, and Food for Now!
Key Tasks/Responsibilities:
- Customer Service:
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales.
- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
- Adhering to all company policies, procedures, and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience with a ‘Challenge 25’ policy is desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What’s in it for you?
- Excellent benefits package including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
- Opportunities to develop your skills in a supportive and diverse culture.
- Gain hands-on experience in a high-volume, fast-paced convenience store.
- Generous staff discount in all SPAR stores (excluding Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Free tea and coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to payslips and rotas via HR/Payroll portal.
- Wellbeing support including emotional support, counselling, legal, and financial advice.
- Company pension scheme.
- Company life insurance covering 1x and 6x your annual salary with pension scheme.
- Cycle-to-work bicycle purchase scheme.
- Long service awards.
We are a dynamic and innovative retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 247 SPAR convenience stores and employ over 5,000 people, with a turnover of £1.3 billion.
Customer Team Member employer: Af Blakemore & Son Ltd
Contact Detail:
Af Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the concepts of 'Brilliant Basics' and 'Moments of Wow'. Understanding these principles will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Showcase your enthusiasm for teamwork and independent work. Be prepared to share examples from your past experiences where you successfully contributed to a team or took initiative on your own.
✨Tip Number 3
Brush up on your knowledge of retail operations, particularly stock management and customer service techniques. Being able to discuss how you would handle stock rotation or upselling can set you apart from other candidates.
✨Tip Number 4
If you have experience with cash handling or the 'Challenge 25' policy, be ready to talk about it. Even if you don't, expressing a willingness to learn and adapt to these practices can show your commitment to the role.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and retail. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to contribute to a positive customer experience.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to SPAR's goals of maximising sales and creating a welcoming environment.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Showcase Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've greeted customers warmly, handled inquiries, and ensured a positive shopping experience in previous roles.
✨Demonstrate Attention to Detail
Highlight your attention to detail during the interview. Discuss how you have successfully managed stock, checked deliveries, and maintained an organised sales floor in past positions. This will show that you can adhere to company policies and procedures effectively.
✨Familiarise Yourself with Upselling Techniques
Since upselling is part of the role, it’s beneficial to understand some effective techniques. Prepare to discuss how you might promote multi-buy offers or suggest additional products to enhance customer satisfaction and drive sales.
✨Express Your Enthusiasm for Teamwork
SPAR values a keen and enthusiastic approach to teamwork. Be ready to talk about your experiences working collaboratively with others, how you contribute ideas, and how you can help create a positive atmosphere in the store.
