At a Glance
- Tasks: Support store management and create a positive customer experience at SPAR Buckley.
- Company: Join a dynamic retail business with over 245 SPAR stores.
- Benefits: Enjoy generous staff discounts, paid breaks, and excellent training opportunities.
- Other info: Flexible hours, early pay access, and wellbeing support available.
- Why this job: Be part of a team that values exceptional customer service and personal growth.
- Qualifications: Previous retail experience preferred but not essential; enthusiasm is key!
The predicted salary is between 11 - 16 £ per hour.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Buckley, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities:
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Buckley SPAR store.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. Adhering to all company policies and procedures and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you?
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands-on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 245 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Customer Team Member in Buckley employer: Af Blakemore & Son Ltd
At SPAR Buckley, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member. With outstanding training and development opportunities, generous benefits including early pay access and a company pension scheme, and a commitment to employee wellbeing, we ensure our Customer Team Members thrive in a fast-paced environment while delivering exceptional customer service. Join us and be part of a dynamic team dedicated to creating memorable shopping experiences for our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Buckley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SPAR Buckley. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a positive customer experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent SPAR Buckley well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed, and you’ll be one step closer to joining our fantastic team at SPAR Buckley!
We think you need these skills to ace Customer Team Member in Buckley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Customer Team Member role. Highlight any relevant experience you have in customer service or retail, and don’t forget to mention your enthusiasm for creating positive customer experiences!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company there!
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Know Your Customer Service Basics
As a Customer Team Member, you'll be all about creating a positive experience for customers. Brush up on the key principles of great customer service, like greeting customers warmly and handling inquiries efficiently. Think about examples from your past experiences where you’ve gone above and beyond for a customer.
✨Familiarise Yourself with SPAR's Offerings
Take some time to learn about the products and services offered at SPAR Buckley. Knowing what’s on the shelves and any current promotions will help you answer customer questions confidently. Plus, it shows that you're genuinely interested in the role and the company!
✨Demonstrate Team Spirit
This role requires working closely with others, so be ready to talk about your teamwork skills. Share specific examples of how you've collaborated with colleagues in the past, whether it was during busy shifts or while tackling challenges together. Highlighting your ability to contribute positively to a team will make you stand out.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Express why you want to work at SPAR and how you can contribute to their mission of delivering exceptional customer experiences. A positive attitude and genuine enthusiasm can go a long way in making a great impression!
