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- Tasks: Support store management and create a positive customer experience at SPAR Penyffordd.
- Company: Join a dynamic retail business with over 245 SPAR stores.
- Benefits: Enjoy generous staff discounts, paid breaks, and excellent training opportunities.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: Previous retail experience preferred but not essential; enthusiasm is key!
- Other info: Flexible shifts available, perfect for students balancing studies and work.
The predicted salary is between 10 - 13 £ per hour.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Penyffordd, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities:
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Penyffordd SPAR store.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. Adhering to all company policies and procedures and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you?
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands-on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 245 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Customer Team Member employer: Af Blakemore & Son Ltd
Contact Detail:
Af Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SPAR and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a positive experience for customers, think of examples from your past where you've gone above and beyond to help someone. Share these stories during your chat!
✨Tip Number 3
Be flexible and ready to adapt! With various shifts available, showing that you're open to working different hours can really set you apart. Let them know you're keen to jump in wherever needed!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the SPAR team at Penyffordd!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can really help us get a sense of how you'd fit into our team at SPAR.
Tailor Your Application: Make sure to tailor your application to the Customer Team Member role. Highlight any relevant experience you have in customer service or retail, and don’t forget to mention your flexibility with shifts – we love that!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Af Blakemore & Son Ltd
✨Know Your Customer Service Basics
Before the interview, brush up on the key principles of excellent customer service. Be ready to share examples of how you've greeted customers warmly or resolved their issues in previous roles. This will show that you understand the importance of creating a positive experience for customers.
✨Familiarise Yourself with SPAR's Values
Take some time to research SPAR and its commitment to customer satisfaction. Understand their 'Brilliant Basics' and 'Moments of Wow' approach. Being able to discuss how you can contribute to these values during your interview will demonstrate your enthusiasm and alignment with the company's goals.
✨Prepare for Common Interview Questions
Think about questions you might be asked, such as how you handle difficult customers or how you prioritise tasks during busy periods. Practising your responses will help you feel more confident and articulate during the interview, making a great impression on the hiring team.
✨Show Your Flexibility and Team Spirit
Since the role requires flexibility in working hours, be prepared to discuss your availability openly. Highlight any past experiences where you worked well in a team or adapted to changing situations. This will reassure the interviewer that you're ready to contribute positively to the store environment.
