Customer Team Member

Customer Team Member

Sheffield Part-Time No home office possible
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At a Glance

  • Tasks: Join our team as a Customer Team Member, providing top-notch service and supporting store operations.
  • Company: SPAR is a leading retail and foodservice business with over 246 stores and 5,000 employees.
  • Benefits: Enjoy flexible hours, generous discounts, early pay access, and a supportive work culture.
  • Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer experiences.
  • Qualifications: Previous retail experience is preferred but not essential; enthusiasm and teamwork are key!
  • Other info: Opportunities for career growth and various shifts available, including evenings and weekends.

Customer Team Member (18+) SPAR Pothouse Lane.

16 hours p/w.

Various shifts including mornings, evenings and weekends.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Pothouse Lane, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities:

Customer Service:

  • Greeting customers in a friendly and welcoming manner.
  • Answering customer inquiries about products and services and assisting customers in finding the items they need.
  • Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
  • Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Pothouse Lane SPAR store
    Store Operations:
  • Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
  • Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
  • Adhering to all company policies and procedures and processes.
  • Key Skills/Knowledge:

  • Previous experience in a similar role and/or industry is preferred
  • Reliably follows instructions and procedures with excellent attention to detail
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward
  • Experience of using a ‘Challenge 25’ policy desirable
  • Keen and enthusiastic approach to working both in a team and independently
  • Previous cash handling experience is preferred but not essential
  • What\’s in it for you?

  • Excellent benefits package including:
  • Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
  • Develop your skills and capability in a highly supportive and multi-diverse culture
  • Outstanding Training & Development
  • Gain hands-on experience in a high volume, fast paced convenience store
  • Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
  • Proactive promotion of internal candidates
  • Paid Breaks
  • Free Tea & Coffee
  • Early access to your pay through ‘EarlyPay’
  • 24/7 access to your payslips and Rotas via HR/Payroll portal
  • Wellbeing support – access to emotional support, counselling, legal and financial advice
  • Company Pension Scheme
  • NEST pension scheme
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
  • Extra Holidays – Purchase Scheme
  • Cycle to work – Bicycle purchase scheme
  • Long Service Awards
  • We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 245 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.

    Customer Team Member employer: Af Blakemore & Son Ltd

    As a Customer Team Member at SPAR Penistone, you will join a vibrant team dedicated to creating exceptional customer experiences in a fast-paced retail environment. With a strong focus on employee development and a supportive work culture, we offer generous benefits including a competitive holiday package, staff discounts, and access to wellbeing support. Our commitment to promoting from within ensures that you have ample opportunities for growth and advancement within our expanding network of convenience stores.
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    Contact Detail:

    Af Blakemore & Son Ltd Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Customer Team Member

    ✨Tip Number 1

    Familiarise yourself with the SPAR brand and its values. Understanding what makes SPAR unique will help you connect with the team and demonstrate your enthusiasm for the role during any interactions.

    ✨Tip Number 2

    Showcase your customer service skills in real-time. If you have the chance, visit a SPAR store and observe how staff interact with customers. This will give you insights into their approach and allow you to discuss specific examples during your interview.

    ✨Tip Number 3

    Be prepared to discuss your availability. Since the role requires flexibility with shifts, clearly communicate your willingness to work evenings and weekends, which can set you apart from other candidates.

    ✨Tip Number 4

    Think about how you can contribute to the store's success. Prepare some ideas on how to enhance customer experience or improve store operations, as this shows initiative and a proactive attitude that employers value.

    We think you need these skills to ace Customer Team Member

    Customer Service Skills
    Communication Skills
    Attention to Detail
    Cash Handling Experience
    Teamwork
    Problem-Solving Skills
    Sales Skills
    Time Management
    Ability to Follow Instructions
    Knowledge of Retail Operations
    Understanding of Legislative Responsibilities
    Upselling Techniques
    Organisational Skills
    Adaptability

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail. Emphasise any previous roles where you greeted customers, handled transactions, or managed stock.

    Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as attention to detail and ability to work in a team.

    Showcase Relevant Skills: In your application, highlight skills like cash handling, customer interaction, and adherence to policies. If you have experience with upselling or using a 'Challenge 25' policy, be sure to include that.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Af Blakemore & Son Ltd

    ✨Show Your Customer Service Skills

    As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, whether it's resolving an issue or enhancing their shopping experience.

    ✨Demonstrate Teamwork and Independence

    This role requires both teamwork and the ability to work independently. Highlight experiences where you've collaborated with others to achieve a goal, as well as times when you've taken initiative on your own.

    ✨Familiarise Yourself with Store Operations

    Understanding the day-to-day operations of a retail environment can set you apart. Brush up on stock management, cash handling, and the importance of maintaining a clean and organised sales floor to show you're ready for the role.

    ✨Emphasise Your Enthusiasm

    A keen and enthusiastic approach can make a big difference. Convey your passion for customer service and retail during the interview, and express your eagerness to contribute to the store's success and culture.

    Customer Team Member
    Af Blakemore & Son Ltd
    Location: Sheffield
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