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For Companies At a Glance
- Tasks: Lead and motivate a team while ensuring excellent customer service in a fast-paced environment.
- Company: Join A.F. Blakemore & Son Ltd, a leading UK food retailer with a rich history since 1917.
- Benefits: Enjoy enhanced leave, generous discounts, wellbeing support, and early access to your pay.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the community.
- Qualifications: Previous management experience in food retail is preferred; strong communication and teamwork skills are essential.
- Other info: Opportunities for internal promotion and hands-on experience in a high-volume store.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity at our Yaxleystore for a Duty Manager (Subway at SPAR) to work in our fresh food operation. As a member of the ‘Duty Manager’ team, effective during all operational hours, you will support the Store Manager in leading and motivating a team of colleagues. You will be part of the Store Manager’s leadership team, ensuring excellent customer service and contributing to store sales and profitability through initiatives like ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.
Key Tasks/Responsibilities:
- Support the Store Manager to ensure a safe, legal, and high-performing store, taking overall responsibility for the Subway brand and in-store regulations.
- Assist the Store Manager in delivering store operations, objectives, and KPIs.
- Manage, coach, and support colleagues, fostering a motivated and empowered team through positive management.
- Conduct performance and absence management as needed.
- Handle opening/closing of the department, colleague safety, and stock/cash security during shifts.
- Perform cash reconciliations, voids, refunds, and other management tasks for till colleagues.
- Lead by example to provide an exceptional customer experience, setting us apart from competitors.
- Engage with the local community to promote the store and support community initiatives.
- Follow all company policies, procedures, and processes.
Skills / Abilities / Knowledge / Experience:
- Previous experience at Subway preferred.
- Management or supervisory experience in food retail or a similar fast-paced environment.
- Strong commitment to delivering exceptional customer service.
- Effective planning, organization, and prioritization skills.
- Excellent communication and influencing skills.
- Decisiveness and appropriate action-taking ability.
- Team-oriented and collaborative approach.
- Enthusiastic, flexible, and positive attitude.
- Willingness to develop skills and apply learning for performance improvement.
What’s in it for you?
Enjoy an excellent benefits package including:
- Enhanced holiday, maternity, and paternity leave and pay.
- Opportunities to develop skills within a supportive and diverse culture.
- Hands-on experience in a high-volume, fast-paced store.
- Generous staff discounts (excluding alcohol and cigarettes).
- Internal promotion opportunities.
- Free tea and coffee.
- Early access to your pay through ‘EarlyPay’.
- Access to payslips and rotas via HR/Payroll portal.
- Wellbeing support including emotional, legal, and financial advice.
- Company pension scheme.
- Life insurance coverage.
- Bicycle purchase scheme.
- Long service awards.
A.F. Blakemore & Son Ltd, established in 1917, is one of the UK’s largest privately owned companies, operating 246 SPAR stores with over 5,000 employees and a turnover of £1.2 billion. We continue to innovate and grow, emphasizing food and drink as our core.
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Subway Duty Manager employer: AF Blakemore & Son Ltd
Contact Detail:
AF Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subway Duty Manager
✨Tip Number 1
Familiarise yourself with Subway's brand values and customer service standards. Understanding what makes Subway unique will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Network with current or former employees of Subway to gain insights into the company culture and expectations for a Duty Manager. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in fast-paced environments. Highlighting your leadership skills and ability to motivate others will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research local community initiatives that Subway is involved in and think about how you could contribute. Showing your commitment to community engagement can demonstrate your dedication to the role and the brand.
We think you need these skills to ace Subway Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in food retail or management roles. Emphasise any previous work at Subway or similar fast-paced environments, showcasing your customer service skills and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Duty Manager position. Mention specific initiatives from the job description, like 'Brilliant Basics' and 'Moments of Wow', and explain how you can contribute to these goals.
Showcase Your Skills: In your application, clearly outline your planning, organisation, and communication skills. Provide examples of how you've successfully managed teams or improved customer service in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AF Blakemore & Son Ltd
✨Know the Subway Brand
Familiarise yourself with Subway's values, menu offerings, and customer service standards. Being able to discuss how you can uphold and promote the brand during your interview will show your commitment and understanding of the role.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully managed or motivated a team, highlighting your coaching and support abilities.
✨Emphasise Customer Service
Exceptional customer service is key in this role. Be ready to share specific instances where you've gone above and beyond for customers, and how you plan to create 'Moments of Wow' in your new position.
✨Prepare for Operational Questions
Expect questions about store operations, KPIs, and safety regulations. Brush up on your knowledge of these areas and think about how you would handle various scenarios that may arise during your shifts.
