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- Tasks: Join our team as a Customer Team Member, assisting customers and ensuring a smooth store operation.
- Company: SPAR is a leading retail and foodservice business with over 246 stores and 5,000 employees.
- Benefits: Enjoy flexible hours, generous discounts, early pay access, and a supportive work culture.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to exceptional customer experiences.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm and teamwork are key!
- Other info: Various shifts available, including evenings and weekends, with opportunities for career growth.
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Min of 16 p/w – possibly more hours when the store needs.
Various shifts available including evenings and weekends.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPARRaundsyou will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities:
Customer Service:
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales.
Store Operations: - Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies and procedures and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred
- Reliably follows instructions and procedures with excellent attention to detail
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward
- Experience of using a ‘Challenge 25’ policy desirable
- Keen and enthusiastic approach to working both in a team and independently
- Previous cash handling experience is preferred but not essential
What\’s in it for you?
- Excellent benefits package including:
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Gain hands-on experience in a high volume, fast paced convenience store
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
- Proactive promotion of internal candidates
- Free Tea & Coffee
- Early access to your pay through ‘EarlyPay’
- 24/7 access to your payslips and Rotas via HR/Payroll portal
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- Cycle to work – Bicycle purchase scheme
- Long Service Awards
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 246 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.2 billion.
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Customer Team Member employer: AF Blakemore & Son Ltd
Contact Detail:
AF Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding their commitment to customer service and community engagement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to demonstrate your customer service skills in real-time scenarios. Think of examples from your past experiences where you provided exceptional service or resolved customer issues effectively.
✨Tip Number 3
Be ready to discuss your availability and flexibility regarding shifts, especially evenings and weekends. Highlighting your willingness to adapt can make you a more attractive candidate.
✨Tip Number 4
Show enthusiasm for working in a team environment. Share examples of how you've successfully collaborated with others in previous roles, as teamwork is crucial in a retail setting.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you greeted customers, processed transactions, or handled stock.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific skills that align with the job description, such as attention to detail and ability to work in a team.
Showcase Relevant Skills: In your application, highlight skills like cash handling, customer interaction, and adherence to company policies. Use examples from past experiences to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AF Blakemore & Son Ltd
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, whether it's resolving an issue or enhancing their shopping experience.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Highlight experiences where you've collaborated with others to achieve a goal, as well as times when you took initiative on your own.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a retail environment can set you apart. Brush up on stock management, cash handling, and the importance of maintaining a clean and organised sales floor to show you're ready for the role.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, your experience with upselling, and how you handle difficult customers. Practising your responses will help you feel more confident during the interview.
