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- Tasks: Join our team as a Customer Team Member, assisting customers and supporting store operations.
- Company: AF Blakemore & Son Ltd is a leading retail and wholesale business with over 5,000 employees.
- Benefits: Enjoy flexible hours, generous staff discounts, early pay access, and wellbeing support.
- Why this job: Be part of a dynamic team, enhance your skills, and create memorable customer experiences.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm and teamwork are key!
- Other info: Various shifts available, including evenings and weekends, with opportunities for more hours.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Bury St Edmonds, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities:
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales at SPAR Bury St Edmonds.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required. Adhering to all company policies, procedures, and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities in a retail environment and skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience with a ‘Challenge 25’ policy is desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What’s in it for you?
- Excellent benefits including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
- Opportunities to develop skills in a supportive, diverse culture.
- Hands-on experience in a high-volume, fast-paced convenience store.
- Generous staff discount (excluding alcohol & cigarettes).
- Proactive promotion of internal candidates.
- Free tea & coffee.
- Early access to your pay through ‘EarlyPay’.
- Access to payslips and rotas via HR/Payroll portal.
- Wellbeing support including emotional support, counselling, legal, and financial advice.
- Company pension scheme.
- Company life insurance worth 1x annual salary, up to 6x with pension.
- Cycle to work scheme.
- Long service awards.
We are a dynamic and innovative retail, wholesale, and foodservice business committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 247 SPAR stores and employ over 5,000 people, with a turnover of £1.3 billion.
Customer Team Member employer: AF Blakemore & Son Ltd
Contact Detail:
AF Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the concepts of 'Brilliant Basics' and 'Moments of Wow'. Understanding these principles will help you demonstrate how you can contribute to creating a positive customer experience during your interview.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by preparing examples from previous roles where you successfully managed multiple tasks. This will highlight your organisational skills and readiness for the dynamic nature of the role.
✨Tip Number 3
Research common retail challenges and think about how you would address them. Being able to discuss potential solutions or improvements during your interview will demonstrate your proactive approach and commitment to enhancing store operations.
✨Tip Number 4
If you have experience with cash handling or customer interactions, be ready to share specific stories that illustrate your skills. This will help you stand out as a candidate who is not only qualified but also personable and relatable.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided great customer service in the past and how you can contribute to the team at SPAR Bury St Edmunds.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AF Blakemore & Son Ltd
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your capability to create a positive experience for customers.
✨Familiarise Yourself with SPAR's Values
Understanding SPAR's commitment to 'Brilliant Basics, Moments of Wow' can give you an edge. During the interview, mention how you can contribute to these values and enhance the customer experience, showing that you're aligned with their mission.
✨Highlight Relevant Experience
If you have previous experience in retail or customer service, make sure to highlight it. Discuss specific tasks you've performed, such as cash handling or stock management, which are relevant to the role of a Customer Team Member.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, store operations, or opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
