At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join a dynamic and innovative retail business with over 243 SPAR stores.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic staff discounts.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous management experience in retail and a passion for customer service.
- Other info: Access to outstanding training and development opportunities in a supportive culture.
The predicted salary is between 27680 - 36800 £ per year.
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Sherburn SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
The Duty Manager will be helping to drive growth within the company owned Sherburn SPAR store. As a member of the Duty Manager team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager's leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through Brilliant Basics, Moments of Wow, Food For Later, Food For Now.
Key Responsibilities:
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
- Assisting the Store Manager to deliver all store operations, objectives and KPIs.
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
- Carrying out performance management/absence management as appropriate.
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
- Carrying out cash reconciliations, voids and refunds and other management tasks for till colleagues.
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Sherburn.
- Adhering to all company policies and procedures and processes.
Duty Manager Skills Required:
- Previous management or supervisor experience within a food retail or similar fast-paced operation.
- Committed to achieving and sustaining exceptional customer service standards.
- Able to plan, organise and prioritise effectively.
- Ability to communicate and influence at all levels.
- Able to take appropriate action and make decisions.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Committed to developing own skills and apply learning to improve own performance.
What’s in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development opportunities.
- Gain hands-on experience in a high volume, fast paced environment.
- Enhanced Maternity & Paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package including: Early access to your pay through EarlyPay, 24/7 access to your payslips via HR/Payroll portal, 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
- Wellbeing support access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme NEST pension scheme.
- Extra Holiday - Purchase Scheme.
- Long Service Awards.
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Sherburn Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Duty Manager in Yorkshire employer: AF Blakemore - Retail
Contact Detail:
AF Blakemore - Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Yorkshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SPAR and its values. This will help you connect your experience with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous management experience aligns with the role of Duty Manager, especially around customer service and team leadership.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you take the opportunity seriously and are ready to represent the SPAR brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager in Yorkshire
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your previous management or supervisory experience. We want to see how you've motivated teams and driven success in fast-paced environments like food retail.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the Duty Manager role at our Sherburn SPAR store.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your experiences and achievements. We appreciate straightforward communication!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at AF Blakemore - Retail
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed or motivated a team. Highlight your ability to handle challenges and how you’ve contributed to a positive work environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as managing a difficult customer or resolving a team conflict. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Customer Service Commitment
Exceptional customer service is key in retail. Be ready to discuss how you’ve gone above and beyond for customers in previous roles. Share specific examples that illustrate your dedication to creating memorable customer experiences.