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- Tasks: Lead a dynamic team and ensure exceptional customer service at our award-winning SPAR store.
- Company: Join a thriving retail business with over 243 stores and a commitment to community.
- Benefits: Earn £13.25 per hour, plus bonuses, discounts, and excellent training opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous management experience in retail and a passion for customer service.
- Other info: Flexible hours and a supportive environment for personal and professional growth.
The predicted salary is between 27500 - 30000 £ per year.
SPAR Brewood
Salary: £13.25 per hour, plus opportunity to earn a bonus and excellent benefits
Hours: 25 hours per week, various shifts on rota basis
Contract: Permanent
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Brewood SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager, the Duty Manager will be helping to drive growth within the company owned Brewood SPAR store. As a member of the Duty Manager team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager's leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through Brilliant Basics, Moments of Wow, Food For Later, Food For Now.
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
- Assisting the Store Manager to deliver all store operations, objectives and KPIs
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
- Carrying out performance management and absence management as appropriate
- Responsible for occasional opening and closing of the store, colleague safety and stock/cash security and accountability during shifts
- Carrying out cash reconciliations, voids and refunds and other management tasks for till colleagues
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from competitors
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Brewood
- Adhering to all company policies, procedures and processes
Duty Manager Skills Required
- Previous management or supervisor experience within a food retail or similar fast-paced operation
- Committed to achieving and sustaining exceptional customer service standards
- Enthusiastic and flexible with a positive attitude
- Committed to developing own skills and applying learning to improve performance
Benefits include:
- Holiday, maternity and paternity leave and pay in excess of statutory entitlements
- Cycle to Work scheme
- Outstanding training and development opportunities
- Enhanced maternity and paternity pay packages
- Flexible working hours opportunity
- 24/7 access to payslips via HR and Payroll portal
- 12.5% staff discount on fresh items and 10% staff discount on ambient products in SPAR stores (excluding alcohol and cigarettes)
- Wellbeing support including emotional support, counselling, legal and financial advice
- Company pension scheme and NEST pension scheme
- Company life insurance worth 1 x annual salary and 6 x annual salary with Company Pension Scheme
- Extra Holiday Purchase Scheme
- Long Service Awards
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of Duty Manager. Join us in making a difference in the local community through exceptional service and a commitment to excellence.
As a Disability Confident Committed employer, we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Night Manager/Duty Manager in Stoke-on-Trent employer: AF Blakemore - Retail
Contact Detail:
AF Blakemore - Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager/Duty Manager in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research SPAR Brewood and understand their values and community involvement. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or local community groups. They can provide insider tips and might even put in a good word for you, which can make all the difference.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios as a Duty Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the SPAR Brewood team and ready to contribute to their success.
We think you need these skills to ace Night Manager/Duty Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous management or supervisory roles, especially in food retail, to show us you're the right fit for the Duty Manager position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about retail and how you can contribute to our team. Share specific examples of how you've delivered exceptional customer service or led a team successfully in the past.
Show Your Enthusiasm: Let your personality shine through in your application! We love candidates who are enthusiastic and flexible, so don’t hesitate to express your positive attitude and commitment to developing your skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at SPAR Brewood!
How to prepare for a job interview at AF Blakemore - Retail
✨Know Your Store
Before the interview, take some time to familiarise yourself with the SPAR Brewood store. Understand its layout, product offerings, and any recent promotions. This will show your genuine interest in the role and help you discuss how you can contribute to the store's success.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed or motivated a team. Highlight your ability to handle challenges and maintain high customer service standards, as this is crucial for the role.
✨Emphasise Community Engagement
SPAR values community involvement, so think about ways you can engage with the local community of Brewood. Be ready to share ideas on how to promote the store and create a positive impact locally, which aligns with the company's goals.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you assess if the role is the right fit for you.