Duty Manager in Stoke-on-Trent

Do not wait to apply after reading this description; a high application volume is expected for this opportunity.

Salary: £13.25 per hour, plus opportunity to earn a bonus and excellent benefits

Hours: 25 hours per week, various shifts on rota basis

Contract: Permanent

Location: Brewood

Role Overview

Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Brewood SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.

Company Overview

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.

The Role

Reporting to the Store Manager, the Duty Manager will be helping to drive growth within the company owned Brewood SPAR store. As a member of the Duty Manager team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Managers leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through Brilliant Basics, Moments of Wow, Food For Later, Food For Now.

Key Responsibilities

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
• Assisting the Store Manager to deliver all store operations, objectives and KPIs.
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
• Carrying out performance management and absence management as appropriate.
• Responsible for occasional opening and closing of the store, colleague safety and stock/cash security and accountability during shifts.
• Carrying out cash reconciliations, voids and refunds and other management tasks for till colleagues.
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from competitors.
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Brewood.
• Adhering to all company policies, procedures and processes.

Duty Manager Skills Required

• Previous management or supervisor experience within a food retail or similar fast-paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Ability to communicate and influence at all levels.
• Able to take appropriate action and make decisions.
• Committed to promoting collaborative working.
• Enthusiastic and flexible with a positive attitude.
• Committed to developing own skills and applying learning to improve performance.

Whats in it for you?

• Holiday, maternity and paternity leave and pay in excess of statutory entitlements.
• Cycle to Work scheme.
• Outstanding training and development opportunities.
• Develop your skills and capability in a highly supportive and multi-diverse culture.
• Gain hands-on experience in a high volume, fast paced environment.
• Enhanced maternity and paternity pay packages.
• Flexible working hours opportunity.
• Early access to your pay through EarlyPay.
• 24/7 access to payslips via HR and Payroll portal.
• 12.5% staff discount on fresh items and 10% staff discount on ambient products in SPAR stores (excluding alcohol and cigarettes).
• Wellbeing support including emotional support, counselling, legal and financial advice.
• Company pension scheme and NEST pension scheme.
• Company life insurance worth 1 x annual salary and 6 x annual salary with Company Pension Scheme.
• Extra Holiday Purchase Scheme.
• Long Service Awards.

If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of Duty Manager.

Join us in making a difference in the Local community through exceptional service and a commitment to excellence.

Additional Information

Department: Retail SPAR Store Management (including Foodservice)

Closing date for applications: 2nd May 2026

Inclusive Environment

As a Disability Confident Committed employer, we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.