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- Tasks: Lead and motivate a team to deliver exceptional customer service in a dynamic retail environment.
- Company: Join an innovative retail business with over 243 SPAR stores and a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic staff discounts on fresh products.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous management experience in retail or fast-paced environments is essential.
- Other info: Inclusive workplace with outstanding training and development opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Dyserth Spar store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager, the Duty Manager will be helping to drive growth within the company-owned Dyserth SPAR store. As a member of the Duty Manager team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager's leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through Brilliant Basics, Moments of Wow, Food For Later, Food For Now.
Key Responsibilities:- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
- Assisting the Store Manager to deliver all store operations, objectives and KPIs.
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
- Carrying out performance management/absence management as appropriate.
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
- Carrying out cash reconciliations, voids and refunds and other management tasks for till colleagues.
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Dyserth.
- Adhering to all company policies and procedures and processes.
- Previous management or supervisor experience within a food retail or similar fast-paced operation.
- Committed to achieving and sustaining exceptional customer service standards.
- Able to plan, organise and prioritise effectively.
- Ability to communicate and influence at all levels.
- Able to take appropriate action and make decisions.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Committed to developing own skills and apply learning to improve own performance.
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development opportunities.
- Gain hands-on experience in a high volume, fast paced environment.
- Enhanced Maternity & Paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package including: Early access to your pay through EarlyPay, 24/7 access to your payslips via HR/Payroll portal, 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- NEST pension scheme.
- Extra Holiday - Purchase Scheme.
- Long Service Awards.
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Dyserth Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Duty Manager in Rhyl employer: AF Blakemore - Retail
Contact Detail:
AF Blakemore - Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Rhyl
✨Tip Number 1
Get to know the company culture! Before your interview, check out SPAR's social media and website. Understanding their values and community involvement will help you connect during your chat.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or solved a problem. These examples will show you're the dynamic leader they're looking for.
✨Tip Number 3
Be ready to discuss customer service! SPAR values exceptional experiences, so prepare to share how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the SPAR team!
We think you need these skills to ace Duty Manager in Rhyl
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous management or supervisory experience. We want to see how you've motivated and developed teams in fast-paced environments like retail.
Tailor Your Application: Take a moment to customise your application for the Duty Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Customer-Focused: Since exceptional customer service is key for us, share specific examples of how you've gone above and beyond to enhance customer experiences in your past roles. This will show us you're on the same page!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at SPAR Dyserth!
How to prepare for a job interview at AF Blakemore - Retail
✨Know the Company Inside Out
Before your interview, take some time to research the SPAR brand and its values. Understand their commitment to customer service and community engagement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be ready to discuss your previous management experiences. Prepare specific examples of how you've motivated teams, handled conflicts, or improved performance. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle real-life scenarios in the store. Think about times when you had to make quick decisions or manage difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Customer Service Excellence
Since exceptional customer service is key for this role, be prepared to discuss your approach to ensuring a great customer experience. Share examples of how you’ve gone above and beyond for customers in the past, and how you plan to maintain high standards at SPAR Dyserth.