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- Tasks: Lead and motivate a team while ensuring exceptional customer service in a dynamic retail environment.
- Company: Join an innovative retail business with over 243 SPAR stores and a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic staff discounts.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous management experience in retail and a passion for customer service.
- Other info: Inclusive workplace with excellent training and career growth opportunities.
The predicted salary is between 27680 - 36800 £ per year.
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Sherburn SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager, the Duty Manager will be helping to drive growth within the company owned Sherburn SPAR store. As a member of the Duty Manager team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Managers leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through Brilliant Basics, Moments of Wow, Food For Later, Food For Now.
Key Responsibilities:- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
- Assisting the Store Manager to deliver all store operations, objectives and KPIs.
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
- Carrying out performance management/absence management as appropriate.
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
- Carrying out cash reconciliations, voids and refunds and other management tasks for till colleagues.
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Sherburn.
- Adhering to all company policies and procedures and processes.
- Previous management or supervisor experience within a food retail or similar fast-paced operation.
- Committed to achieving and sustaining exceptional customer service standards.
- Able to plan, organise and prioritise effectively.
- Ability to communicate and influence at all levels.
- Able to take appropriate action and make decisions.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Committed to developing own skills and apply learning to improve own performance.
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development opportunities.
- Gain hands-on experience in a high volume, fast paced environment.
- Enhanced Maternity & Paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package including: Early access to your pay through EarlyPay, 24/7 access to your payslips via HR/Payroll portal, 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
- Wellbeing support access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme NEST pension scheme.
- Extra Holiday - Purchase Scheme.
- Long Service Awards.
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Sherburn Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Duty Manager in Humber employer: AF Blakemore - Retail
Contact Detail:
AF Blakemore - Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Humber
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! As a Duty Manager, you'll need to motivate and manage a team. Think of examples from your past experiences where you've successfully led a group or resolved conflicts, and be ready to share those stories.
✨Tip Number 3
Be prepared to discuss how you handle customer service challenges. Think of specific situations where you went above and beyond for a customer. This will demonstrate your commitment to exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Duty Manager in Humber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight your previous management or supervisory experience in food retail, and don’t forget to mention any achievements that showcase your ability to drive success.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you can contribute to our team at Sherburn SPAR. Be sure to mention specific examples of how you've delivered exceptional customer service in the past.
Show Off Your Leadership Skills: As a Duty Manager, you'll be leading a team, so make sure to highlight your leadership style in your application. Talk about how you've motivated and developed teams in previous roles, and how you plan to bring that same energy to our store.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our dynamic team!
How to prepare for a job interview at AF Blakemore - Retail
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've motivated a team or resolved conflicts. Highlighting these skills will demonstrate that you're ready for the responsibilities of the role.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle real-life scenarios in the store. For instance, how would you deal with an unhappy customer or manage a team member's performance? Practising your responses to these types of questions can help you feel more confident during the interview.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss your approach to delivering exceptional service. Share examples of how you've gone above and beyond for customers in the past, and express your commitment to maintaining high standards in the store.