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- Tasks: Join us as a Customer Team Member, delivering top-notch service and supporting store operations.
- Company: SPAR is a leading retail brand with over 260 stores and a commitment to exceptional customer experiences.
- Benefits: Enjoy flexible hours, generous discounts, paid breaks, and access to wellbeing support.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to a positive shopping environment.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm and attention to detail are key.
- Other info: We promote inclusivity and offer guaranteed interviews for candidates with disabilities.
Location: SPAR Brunswick Road, Buckley, North Wales
Hours: Min of 16 p/w - possibly more hours when the store needs. Various shifts available including evenings and weekends.
Salary: Up to £12.25 p/hr (depending on age)
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Brunswick Road, Buckley, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through Brilliant Basics, Moments of Wow, Food for later and Food for now!
Key Tasks/Responsibilities:
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Brunswick Road, Buckley, SPAR store.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. Adhering to all company policies and procedures and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a Challenge 25 policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you?
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands-on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through EarlyPay.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme - NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Customer Team Member in Buckley employer: AF Blakemore - Retail
Contact Detail:
AF Blakemore - Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Buckley
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding what makes SPAR unique will help you connect with the team and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Visit the SPAR Brunswick Road store before your application. Observe how the staff interact with customers and the layout of the store. This will give you insights into the customer service expectations and operational flow.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you provided excellent service or handled difficult situations, as this will showcase your suitability for the role.
✨Tip Number 4
Be ready to demonstrate your teamwork skills. Since the role involves working closely with others, think of instances where you contributed positively to a team environment, which can set you apart from other candidates.
We think you need these skills to ace Customer Team Member in Buckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you greeted customers, handled transactions, or managed stock, as these are key responsibilities for the Customer Team Member position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as attention to detail and ability to work in a team, and provide examples of how you've demonstrated these in past roles.
Highlight Relevant Skills: In your application, focus on skills that are particularly relevant to the role, such as cash handling experience, customer service excellence, and the ability to follow instructions. If you have experience with upselling or using a Challenge 25 policy, be sure to mention it.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Customer Team Member.
How to prepare for a job interview at AF Blakemore - Retail
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, whether it's resolving an issue or providing product recommendations.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Highlight experiences where you've collaborated with others to achieve a goal, as well as times when you took initiative on your own.
✨Familiarise Yourself with the Store's Offerings
Before the interview, take some time to visit the SPAR store and familiarise yourself with their products and services. This will not only show your enthusiasm for the role but also help you answer questions about how you can contribute to maximising sales.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, handling difficult customers, and your understanding of retail operations. Practising your responses will help you feel more confident during the interview.
