We are looking for an enthusiastic and organised Customer Service Executive to join our Clientrs busy Customer Services team.
This is a varied role that combines customer service with administrative support, ensuring that customers receive an excellent experience from enquiry through to order completion. The successful candidate will be a confident communicator with excellent organisational skills and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
Deliver exceptional customer service via telephone and email.
Process customer orders accurately and efficiently.
Respond promptly to customer enquiries, resolving issues professionally.
Liaise with internal departments including Sales, Warehouse, Purchasing and Accounts.
Maintain accurate customer records and databases.
Respond to customer enquiries in a timely & professional manner.
Monitor customer orders and provide updates on delivery schedules.
Handle returns, credits and customer complaints, ensuring timely resolution.
Ensure all customer interactions are handled in line with company procedures and service standards.
We're looking for someone who is:
Friendly and approachable.
Customer-focused with a genuine desire to help.
Reliable and dependable.
Calm under pressure.
A strong team player.
Adaptable and willing to learn.
Able to use their own initiative while maintaining accuracy.
Full training and ongoing development.
Supportive and friendly working environment.
Opportunity to grow within the business.
Company pension scheme.
Hours of work are Monday to Friday 09:00am-17:00pm.
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