At a Glance
- Tasks: Lead guest communications and optimise lifecycle flows for hotels and clubs.
- Company: Aethos, a dynamic hospitality brand focused on guest experience.
- Benefits: Hybrid/remote work, competitive salary, and creative opportunities.
- Other info: Join a vibrant team with a focus on creativity and guest engagement.
- Why this job: Make a real impact on guest experiences through innovative communication strategies.
- Qualifications: Experience in CRM, copywriting, and strong collaboration skills.
The predicted salary is between 30000 - 40000 £ per year.
Aethos is seeking a UK-based Customer Journey & CRM Manager on a fixed-term maternity cover to lead guest communications across our hotels and clubs. You will manage end-to-end communications, ensure timely, brand-aligned messages and optimise lifecycle flows from pre-arrival to post-stay engagement.
The role combines CRM and lifecycle marketing with copywriting and creative tasks, owning newsletters, automated workflows, data quality, segmentation, and cross-team collaboration with local hotels.
We think you need these skills to ace Guest Lifecycle & CRM Lead - Hybrid/Remote in London
Customer Relationship Management (CRM)
Lifecycle Marketing
Copywriting
Creative Skills
Data Quality Management
Segmentation
Cross-Team Collaboration
