Food & Beverage Manager in London

AETHOS LONDON SHOREDITCH

We have many exciting opportunities at Aethos London Shoreditch

Unique to London, Aethos London Shoreditch offers a blend of Shoreditch’s creative energy with Aethos's ethos of simple luxury.

As an established brand, we can offer growth and development, alongside the opportunity to travel.

If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you!

At Aethos London Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone.

Please do let us know of any specific needs you may have during your interview.

THE ROLE

The Food & Beverage Manager is responsible for the day-to-day leadership, coordination, and performance of all food and beverage outlets. Working closely with the Café & Members Manager and Supervisors this role ensures seamless guest and member experience across all venues while fostering a positive team culture and maintaining high operational standards.

JOB RESPONSIBILITIES

• Oversee the daily operation of all food and beverage outlets, ensuring consistency in service, quality, and presentation.
• Partner closely with the Café & Members Manager to align operations, member experience, events, and service standards across the property.
• Act as the key link between outlets, ensuring effective communication, collaboration, and support between teams.
• Lead, motivate, and develop supervisors and team members, creating a positive and high-performing working environment.
• Be present on the floor, supporting service where needed and leading by example.
• Ensure all outlets are appropriately staffed and scheduled to meet business needs.
• Deliver exceptional guest and member experiences by maintaining a visible presence and responding proactively to feedback.
• Support the recruitment, onboarding, training, and development of team members.
• Conduct regular performance reviews, coaching conversations, and development planning.
• Implement and maintain training programmes to ensure consistency of service and product knowledge.
• Monitor operational performance and identify opportunities for continuous improvement.
• Work closely with the culinary, membership, host, and events teams to ensure smooth daily operations and successful event delivery.
• Manage guest feedback and service recovery, ensuring concerns are resolved professionally and positively.
• Maintain high standards of food safety, cleanliness, health & safety, and licensing compliance.
• Act as the department's lead user for Lightspeed POS and support ongoing system improvements.
• Monitor labour, revenue, and departmental costs, supporting the achievement of financial targets and budgets.
• Attend management meetings and contribute to the ongoing development of the food and beverage offering.

Support the wider operation as required and undertake additional duties relevant to the role.

ABOUT YOU

• Ideally you would have previous restaurant experience with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ boutique hotel
• Strong operational food and beverage leadership experience in hospitality, clubs, lifestyle hotels or members' clubs
• A hands‑on leader who enjoys being on the floor and working alongside their team.
• Excellent communication and relationship‑building skills.
• Passion for hospitality, food, beverage, and creating memorable guest experiences.
• Strong organisational skills with the ability to coordinate multiple outlets and priorities simultaneously.
• Experience managing teams, training programmes, scheduling, and departmental performance.
• Knowledge of POS systems, food safety, health & safety, and hospitality compliance.
• Commercial awareness and the ability to contribute to financial performance and operational efficiency.

BENEFITS OF JOINING OUR TEAM

• Access to Wellable – a physical wellbeing app including company wide challenges.
• Financial wellbeing support, including access to Stream.
• Up to 33 days holiday a year (increasing with length of service).
• Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
• An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest.
• Mental Health First Aiders within the team to offer tailored support.
• Season Ticket Loan, Cycle to Work and discounted Gym memberships.
• Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.

If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.

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