At a Glance
- Tasks: Lead and inspire the housekeeping team to deliver exceptional service and maintain high standards.
- Company: Aethos London Shoreditch, a lifestyle hotel blending luxury with creativity.
- Benefits: Generous holiday, wellness initiatives, and exciting career development opportunities.
- Other info: Inclusive workplace with support for diverse backgrounds and personal growth.
- Why this job: Join an award-winning hotel and make a real impact in hospitality.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for service.
The predicted salary is between 25000 - 30000 £ per year.
Aethos London Shoreditch is a lifestyle hotel in the heart of East London, designed for modern travellers, creatives, and locals who value design, culture, and authentic hospitality. The hotel blends Shoreditch’s creative energy with Aethos’s ethos of simple luxury, offering elevated comfort within a relaxed, social environment where no two days are the same. We have exciting opportunities within our team and offer genuine growth and development in a dynamic hospitality environment. If you are passionate about hospitality and want to work with an award‑winning hotel, we would love to hear from you. We are committed to building an inclusive workplace and celebrating diversity across all teams. Please let us know if you have any specific requirements during the interview process so we can support you.
Benefits of Joining Our Team
- £1500 Recommend a Friend Scheme.
- Access to Wellable – a physical wellbeing app including companywide challenges.
- Financial wellbeing support, including access to Stream.
- Up to 33 days holiday a year (increasing with length of service).
- Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
- An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest.
- Wellness benefits and initiatives, including discounted wellness treatments in our relaxing Atheos spa.
- Mental Health First Aiders within the team to offer tailored support.
- Season Ticket Loan, Cycle to Work and discounted Gym memberships.
- Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.
The Role
Key Responsibilities:
- Prepare and manage weekly and monthly departmental schedules, payroll forecasts, and labour planning in line with business levels and operational demands.
- Monitor and control agency usage, payroll costs, overtime, and staffing productivity to support financial targets and operational efficiency.
- Oversee rota planning, holiday requests, shift coverage, and team allocation.
- Conduct regular inspections of guest rooms and public areas.
- Lead, train, coach, and develop supervisors and housekeeping colleagues to maintain exceptional service delivery and brand standards.
- Support recruitment, onboarding, induction, and performance management processes across the department.
- Ensure full compliance with Health & Safety regulations, COSHH procedures, fire safety standards, and company policies.
- Coordinate closely with Front Office, Engineering, and other operational departments to ensure efficient communication and prompt resolution of guest requests.
- Monitor and manage lost property procedures, departmental records, and operational reporting.
- Assist with departmental budgeting, cost control initiatives, and identifying opportunities to improve efficiency and reduce waste.
- Support the delivery of departmental projects, deep cleaning programmes, preventative maintenance schedules, and operational improvements.
- Ensure guest satisfaction is consistently maintained through attention to detail, proactive service recovery, and high presentation standards throughout the property.
About You
- Ideally you would have previous experience with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ boutique hotel.
- Be comfortable in your ability to multi‑task, prioritise and remain calm under pressure.
- Strong leadership skills & excellent customer service focus.
- Good command of the English language.
- Working knowledge of KnowCross, Fourth, and Microsoft Office is beneficial, but excellent training will be provided!
If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today! All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.
Assistant Head Housekeeper in London employer: Aethos London Shoreditch
Aethos London Shoreditch is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about hospitality. With generous benefits such as up to 33 days of holiday, wellness initiatives, and extensive career development opportunities, employees are encouraged to grow within a dynamic environment that celebrates creativity and diversity. Join our award-winning team and experience the unique blend of luxury and community in the heart of East London.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Housekeeper in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Assistant Head Housekeeper role.
✨Tip Number 2
Prepare for the interview by researching Aethos London Shoreditch. Understand their ethos and values, and think about how your experience aligns with their focus on design, culture, and authentic hospitality. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and customer service. Use specific examples from your past experiences to demonstrate your skills and how you handle challenges in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Aethos team. Let’s make it happen!
We think you need these skills to ace Assistant Head Housekeeper in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and how you connect with guests. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences.
Tailor Your Application:Make sure to customise your application to fit the Assistant Head Housekeeper role. Highlight relevant skills and experiences that align with the responsibilities mentioned in the job description. This shows us that you’ve done your homework and are serious about joining our team!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for key information that showcases your qualifications and suitability for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us that you’re proactive and tech-savvy, which is always a bonus in the hospitality industry!
How to prepare for a job interview at Aethos London Shoreditch
✨Know the Hotel Inside Out
Before your interview, take some time to research Aethos London Shoreditch. Familiarise yourself with their ethos, values, and the unique aspects of their hospitality approach. This will not only show your genuine interest but also help you align your answers with what they value.
✨Showcase Your Leadership Skills
As an Assistant Head Housekeeper, you'll need strong leadership skills. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service delivery. Be ready to discuss how you can motivate and develop your colleagues.
✨Demonstrate Your Attention to Detail
In hospitality, attention to detail is crucial. Think of specific instances where your keen eye for detail made a difference in guest satisfaction or operational efficiency. Highlighting these experiences will show that you understand the importance of maintaining high standards.
✨Prepare Questions About Growth Opportunities
Aethos values growth and development, so come prepared with questions about their learning programmes and career mapping. This shows that you're not just looking for a job, but are genuinely interested in building a long-term career with them.
