At a Glance
- Tasks: Lead the floor team and ensure an unforgettable guest experience.
- Company: Join the vibrant MITSU family in Shoreditch's exciting new restaurant.
- Benefits: Enjoy up to 33 days holiday, health support, and career development opportunities.
- Other info: Dynamic environment with celebrations, social events, and peer recognition.
- Why this job: Be part of a unique dining concept where tradition meets modern flair.
- Qualifications: Experience as a Head Waiter or Senior Waiter with a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
An exciting opportunity has arisen to join the MITSU family as a Head Waiter for the launch of one of Shoreditch’s most exciting new restaurant openings. MITSU is where East London meets East Tokyo, a bold new concept inspired by the vibrant neighbourhood izakayas of Tokyo and the creativity and energy of Shoreditch. Our cuisine celebrates the craft of Robata fire cooking, razor‑sharp Japanese technique, and dishes designed to be shared. Alongside the food, our izakaya bar brings high energy with crafted cocktails, flowing sake, mizuwari tankards, and vinyl‑fuelled DJ sessions that carry the atmosphere late into the night.
We are looking for an experienced Head Waiter to help lead the floor team and deliver exceptional hospitality from day one.
What you'll be doing:
- Leading a section during service and ensuring a seamless guest experience
- Supporting and mentoring the waiting team during busy services
- Delivering knowledgeable and engaging service with strong menu awareness
- Working closely with the management, bar, and kitchen teams
- Maintaining high standards of service and guest care
What we're looking for:
- Previous experience as a Head Waiter or Senior Waiter in a quality restaurant
- Passion for hospitality and guest experience
- Strong food and beverage knowledge
- Confidence working in a fast‑paced, high‑energy environment
- A positive, team‑focused attitude
Benefits of joining our team:
- Health Assured & Wisdom app, our 24/7 employee assistance programme with access to health and wellbeing resources, and a variety of great discounts!
- Access to Wellable – a physical wellbeing app including company wide challenges.
- Financial wellbeing support, including access to Stream.
- Up to 33 days holiday a year (increasing with length of service).
- Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
- An amazing overnight Guest Experience here at Aethos London Shoreditch for you and one guest.
- Mental Health First Aiders within the team to offer tailored support.
- Season Ticket Loan, Cycle to Work and discounted Gym memberships.
- Celebrations of success, peer recognition.
- Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.
If you're passionate about hospitality and want to be part of a unique concept where tradition meets edge, we’d love to hear from you. Join the MITSU family; sparks will fly.
Head Waiter employer: Aethos London Shoreditch
Joining the MITSU family as a Head Waiter means becoming part of an innovative and vibrant team that celebrates the fusion of East London and East Tokyo. With a strong focus on employee wellbeing, including access to health resources, generous holiday allowances, and exciting career development opportunities, MITSU fosters a supportive and dynamic work culture. Located in the heart of Shoreditch, this role offers the chance to thrive in a high-energy environment while delivering exceptional hospitality and being part of a unique culinary experience.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aethos London Shoreditch. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aethos London Shoreditch
Don't be shy about reaching out to Aethos London Shoreditch directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aethos London Shoreditch and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aethos London Shoreditch
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
