Head Housekeeper

Aethos London Shoreditch is a lifestyle hotel in the heart of East London, designed for modern travellers, creatives, and locals who value design, culture, and authentic hospitality. The hotel blends Shoreditch’s creative energy with Aethos’ ethos of simple luxury, offering elevated comfort within a relaxed, social environment where no two days are the same. We are committed to building an inclusive workplace and celebrating diversity across all teams. Please let us know if you have any specific requirements during the interview process so we can support you.

Benefits of Joining Our Team

• £1500 Recommend a Friend Scheme.
• Access to Wellable – a physical wellbeing app including companywide challenges.
• Financial wellbeing support, including access to Stream.
• Up to 33 days holiday a year (increasing with length of service).
• Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
• An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest.
• Wellness benefits and initiatives, including discounted wellness treatments in our relaxing Atheos spa.
• Mental Health First Aiders within the team to offer tailored support.
• Season Ticket Loan, Cycle to Work and discounted Gym memberships.
• Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.

The Role

The role of Head Housekeeper involves leading and managing the entire housekeeping operation, ensuring the highest standards of cleanliness, presentation, guest satisfaction, and team engagement across the property. This position requires a commercially savvy and operationally strong leader who thrives in a fast-paced lifestyle environment and is passionate about building a positive, supportive, and fun team culture.

Key Responsibilities

• Lead the day-to-day housekeeping and laundry operations, ensuring exceptional cleanliness, presentation, and service standards throughout the hotel.
• Drive operational efficiency through effective labour planning, payroll management, productivity monitoring, and cost control initiatives.
• Prepare and manage departmental budgets, forecasting, rota planning, staffing levels, and resource allocation in line with business demands.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain brand standards and identify opportunities for improvement.
• Inspire, coach, and develop the housekeeping team, creating a motivated, engaged, and high-performing culture where colleagues feel valued and supported.
• Champion a happy, fun, and collaborative working environment that encourages teamwork, recognition, and personal growth.
• Lead recruitment, onboarding, training, succession planning, and performance management across the department.
• Ensure full compliance with Health & Safety regulations, COSHH procedures, fire safety standards, and company policies.
• Work closely with Front Office, Engineering, and other operational departments to ensure seamless communication and exceptional guest experiences.
• Oversee departmental administration, including lost property procedures, operational reporting, and inventory management.
• Support sustainability initiatives, preventative maintenance programmes, deep cleaning schedules, and continuous operational improvements.
• Proactively resolve guest concerns and ensure service recovery is handled professionally and efficiently.

About You

You have previous experience as a Head Housekeeper or senior housekeeping leader within a lifestyle boutique hotel or luxury hospitality environment. You are commercially aware, operationally driven, and confident managing budgets, payroll, and departmental performance. You are a natural people leader who loves developing teams and creating a positive, energetic, and fun workplace culture. You remain calm under pressure, can prioritise effectively, and thrive in a fast-paced environment. You have exceptional attention to detail and a passion for delivering memorable guest experiences. Strong communication and leadership skills with an excellent command of the English language. Working knowledge of KnowCross, Fourth, and Microsoft Office is beneficial, although full training will be provided. All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility.