Assistant Head Housekeeper

Aethos London Shoreditch is a lifestyle hotel in the heart of East London, designed for modern travellers, creatives, and locals who value design, culture, and authentic hospitality. The hotel blends Shoreditch’s creative energy with Aethos’s ethos of simple luxury, offering elevated comfort within a relaxed, social environment where no two days are the same. We have exciting opportunities within our team and offer genuine growth and development in a dynamic hospitality environment. If you are passionate about hospitality and want to work with an award‑winning hotel, we would love to hear from you. We are committed to building an inclusive workplace and celebrating diversity across all teams. Please let us know if you have any specific requirements during the interview process so we can support you.

Benefits of Joining Our Team

• £1500 Recommend a Friend Scheme.
• Access to Wellable – a physical wellbeing app including companywide challenges.
• Financial wellbeing support, including access to Stream.
• Up to 33 days holiday a year (increasing with length of service).
• Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
• An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest.
• Wellness benefits and initiatives, including discounted wellness treatments in our relaxing Atheos spa.
• Mental Health First Aiders within the team to offer tailored support.
• Season Ticket Loan, Cycle to Work and discounted Gym memberships.
• Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.

The Role

Key Responsibilities:

• Prepare and manage weekly and monthly departmental schedules, payroll forecasts, and labour planning in line with business levels and operational demands.
• Monitor and control agency usage, payroll costs, overtime, and staffing productivity to support financial targets and operational efficiency.
• Oversee rota planning, holiday requests, shift coverage, and team allocation.
• Conduct regular inspections of guest rooms and public areas.
• Lead, train, coach, and develop supervisors and housekeeping colleagues to maintain exceptional service delivery and brand standards.
• Support recruitment, onboarding, induction, and performance management processes across the department.
• Ensure full compliance with Health & Safety regulations, COSHH procedures, fire safety standards, and company policies.
• Coordinate closely with Front Office, Engineering, and other operational departments to ensure efficient communication and prompt resolution of guest requests.
• Monitor and manage lost property procedures, departmental records, and operational reporting.
• Assist with departmental budgeting, cost control initiatives, and identifying opportunities to improve efficiency and reduce waste.
• Support the delivery of departmental projects, deep cleaning programmes, preventative maintenance schedules, and operational improvements.
• Ensure guest satisfaction is consistently maintained through attention to detail, proactive service recovery, and high presentation standards throughout the property.

About You

• Ideally you would have previous experience with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ boutique hotel.
• Be comfortable in your ability to multi‑task, prioritise and remain calm under pressure.
• Strong leadership skills & excellent customer service focus.
• Good command of the English language.
• Working knowledge of KnowCross, Fourth, and Microsoft Office is beneficial, but excellent training will be provided!

If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today! All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.