At a Glance
- Tasks: Manage patient enquiries, convert leads, and support clinic growth.
- Company: Reputable doctor-led aesthetic clinic in Mayfair with a supportive culture.
- Benefits: Flexible working hours, training opportunities, and a chance to grow within a respected team.
- Other info: Opportunity for career development in a dynamic and rewarding environment.
- Why this job: Join a trusted clinic and make a real impact on patient journeys.
- Qualifications: Experience in sales, excellent communication skills, and a warm, professional manner.
The predicted salary is between 30000 - 40000 £ per year.
Location: Mayfair, London
Working Pattern: Hybrid
Type: Full Time
About the Clinic
A highly respected, doctor-led aesthetic clinic based in the heart of Mayfair, internationally recognised for clinical expertise, research and training. The clinic has a strong reputation for trust, results and patient care, with nearly 550 reviews across platforms, a 4.9-star Google rating and a loyal patient base. The culture is close-knit, supportive and professional.
About the Role
This role sits at the heart of the patient journey and is primarily focused on patient enquiries, consultation bookings, lead follow-up, sales conversion and patient relationship management. The role is approximately 90–95% focused on sales, enquiries and lead conversion, with some involvement in marketing support, reception cover and assisting the wider clinic team where needed. Initially, the role will involve a strong shadowing and training period. Ideally, for the first 1–2 months, the successful candidate will spend 1–2 days per week in Essex and the remaining days in clinic. This period will be focused on learning the lead management process, patient journey, systems, doctors’ approach and wider clinic operations, while building a strong understanding of how enquiries, follow-up and conversion are managed within the business. Over time, the role is expected to become more hybrid, depending on performance, training and business needs.
Key Responsibilities
- Manage patient enquiries via phone, email and online channels
- Respond to enquiries in a warm, professional and timely manner
- Convert enquiries into consultations and treatment bookings
- Proactively follow up leads and nurture prospective patients through the decision-making process
- Update and maintain the sales / leads document accurately and manage role related administration effectively
- Track patient status, follow-up activity and conversion opportunities
- Be methodical and consistent with lead management and follow-up
- Guide patients through treatment options in a clear, compliant and reassuring way
- Work closely with the clinic team and doctors to ensure a smooth patient journey
- Support repeat bookings, patient retention and clinic growth
- Bring ideas where appropriate around patient communication, campaigns, partnerships or sales improvement
- Meeting KPIs and targets consistently
- Support reception or the wider clinic team when needed
Who We’re Looking For
This role would suit someone who is warm, organised, commercially aware and confident speaking with patients. The ideal person will be methodical with follow-up, strong on administration, excellent on the phone and able to build trust with patients quickly. They should enjoy consultative sales building strong patient relationships. The clinic is open to different levels of experience, from a developing patient advisor through to a more experienced patient liaison/ sales consultant who can bring additional structure and ideas and grow with the business.
Experience in aesthetics, cosmetic medicine, private healthcare, wellness, luxury service or a similar premium environment
- Strong experience handling enquiries, bookings and follow-ups
- Confident phone manner and excellent written communication
- Highly organised and methodical with tracking leads and updating records
- Commercially aware, with an understanding of conversion and patient follow-up
- Warm, professional and personable
- Comfortable working independently once trained
- Experience with patient journeys, consultations or treatment-related conversations
- Experience in a doctor-led or Harley Street-style clinic
- Experience or similar exposure to medical-grade skincare / practitioner-led patient journeys
- Understanding of skin health, aesthetics and patient decision cycles
- Experience improving enquiry handling, follow-up processes or sales journeys
- Interest in marketing, campaigns, partnerships or business growth
Working Hours
Working hours can remain flexible at this stage and will be finalised with the right candidate. The clinic is open Tuesday to Saturday, and the role will include a mix of clinic-based, training and remote working once settled.
Why This Role
This is a strong opportunity to join a highly respected doctor-led clinic with a loyal patient base, excellent reputation and supportive team culture. For the right person, this role offers the chance to become a key part of the patient journey, support clinic growth, work closely with an experienced team and develop within a business where strong cultural fit and long-term commitment are genuinely valued.
Patient Advisor (Aesthetics) employer: Aesthetics Talent
Join a highly respected, doctor-led aesthetic clinic in the heart of Mayfair, where you will be part of a close-knit and supportive team dedicated to exceptional patient care. With a strong focus on employee growth and a culture that values long-term commitment, this role offers a unique opportunity to develop your skills in a dynamic environment while contributing to the clinic's success and patient satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor (Aesthetics)
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Aesthetics Talent for the Patient Advisor (Aesthetics) role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Advisor (Aesthetics)
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Aesthetics Talent, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Aesthetics Talent, and how you can make a difference!
How to prepare for a job interview at Aesthetics Talent
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Aesthetics Talent.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Aesthetics Talent appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Aesthetics Talent supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
