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- Tasks: Guide patients through their cosmetic surgery journey, ensuring top-notch service and support.
- Company: Join a leading private plastic surgery provider with a vibrant culture.
- Benefits: Generous salary, birthday off, team lunches, and fun work events.
- Why this job: Be part of a dynamic team making a real difference in clients' lives.
- Qualifications: Sales experience in cosmetic surgery and a passion for client care.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About the job
Prestigious, rapidly growing private plastic surgery are seeking an experienced Surgical Patient Coordinator to liaise with clients throughout the patient journey, ensuring a five-star experience at all times, and closing sales. In return you can expect to work for one of the top cosmetic surgery providers, you will also receive a generous salary package in line with your skills and experience. You can expect a fast-paced and fun working environment, with a great company culture; in addition to working with a friendly team and a motivating management team, you will have your birthday off, various work events including end of month Prosecco drinks and team lunches!
Please note the role is a sales role and will require previous experience from a sales-focused B-2-C role within plastic surgery, advising on and selling a range of cosmetic surgery procedures.
Key Responsibilities:- Managing the patient journey from enquiry to post-op follow ups
- Advising patients on procedures and answering queries
- Liaising with surgeons, creating successful relationships
- Ensuring five-star customer services are provided throughout the customer journey - from initial contact to consultation to procedure and follow up
- Developing and maintaining customer relationships: To maintain contact with clients ensuring follow ups
- Administrative duties in relation to sales - relevant paperwork, bookings etc. and sharing this with teams
- Clear communication across teams, ensuring relevant information communicated
- Meeting sales targets on a monthly basis, this role requires a sales driven individual
- Resolving Client issues raised
- Follow up calls, ensuring customer satisfaction at all times, communicating any issues with Management immediately when they arise
- You will be passionate about the aesthetics and cosmetic surgery industry and premium client care
- Successful sales experience, working in high-volume, high-quality cosmetic and aesthetic environments
- Experience and knowledge of leading industry treatments
- Excellent lead conversion skills; administrating bookings with precision, ensuring gold standard client care and a smooth treatment journey
- Experience handling high volume administration; working in a fast paced, dynamic environment
Please note any offers of employment are subject to Enhanced DBS and employment reference checks in addition to verification of UK professional registration (if applicable) and the right to work in the UK.
By submitting an application, you are consenting to Aesthetics Talent securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.
Please note that due to the high volume of applicants, only those invited for an interview will be contacted. Many thanks.
Surgical Patient Coordinator in London employer: Aesthetics Talent
Contact Detail:
Aesthetics Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surgical Patient Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You need to be able to sell yourself just like you'd sell their services. Highlight your sales experience and how it aligns with their needs, especially in the cosmetic surgery field.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Surgical Patient Coordinator in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the aesthetics and cosmetic surgery industry! In your application, share why you love this field and how it drives you to provide top-notch client care.
Highlight Your Sales Experience: Since this role is all about sales, make sure to showcase your previous experience in B-2-C roles. We want to know how you've successfully closed deals and met targets in high-volume environments.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that directly address the key responsibilities mentioned in the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our fantastic team.
How to prepare for a job interview at Aesthetics Talent
✨Know Your Stuff
Make sure you brush up on the latest trends and procedures in cosmetic surgery. Familiarise yourself with the specific treatments offered by the company, as well as any recent advancements in the field. This will not only show your passion for the industry but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience in detail. Think of specific examples where you successfully closed a sale or resolved a client issue. Highlight your lead conversion skills and how you've maintained customer relationships in high-pressure environments.
✨Practice Your Communication
As a Surgical Patient Coordinator, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend, such as advising a patient on a procedure or handling a complaint, to ensure you're ready for anything.
✨Emphasise Customer Care
Demonstrate your commitment to providing five-star customer service. Be prepared to share examples of how you've gone above and beyond for clients in the past. This will show that you understand the importance of the patient journey and are dedicated to ensuring a smooth experience from start to finish.
